Who We Are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio's next Staff Business Intelligence Engineer.

About The Job

This position is needed to transform Twilio's data into a strategic asset – making insights accessible, reliable, and actionable for every corner of the business.

The Enterprise Data team at Twilio builds the analytical foundation that the entire company depends on – from Finance to Sales to Marketing to Customer Support. We own the platforms, pipelines, and data products that help business partners move with confidence. We are seeking a Staff Business Intelligence Engineer to lead our BI platform strategy. This person would manage our reporting tools, deliver high-impact analytics, and help pioneer agentic AI capabilities that make self-service a reality across Twilio.

Responsibilities

In this role, you'll:

Own and evolve Twilio's suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions
Design and build scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions
Architect and deploy agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners
Collaborate with data engineers, business partners, and AI/ML engineers to translate complex analytical requirements into reliable, well-documented data products
Establish and champion BI best practices, including semantic layer design, metric definitions, data access governance, and documentation standards
Partner with business leaders to identify opportunities where better data visibility can drive meaningful outcomes, and prioritize accordingly

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:
7+ years of experience in business intelligence, data analytics, or a related field, with at least 2 years in a staff or senior individual contributor role
Proven experience managing and administering enterprise BI platforms (Tableau, Looker, Superset, or similar)
Strong SQL skills and experience with data modeling in a modern data warehouse (e.g., Snowflake, Athena, etc.)
Track record of delivering self-service analytics capabilities that reduced dependency on centralized data teams
Experience working directly with business stakeholders to define requirements and translate them into scalable data products

Desired

Experience with dbt or similar semantic/transformation layers
Familiarity with Python for analytics automation or data pipeline work
Experience with LLMs, AI agents, or other AI technologies applied to analytics use cases
Familiarity with data governance frameworks and access control best practices

Location

This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.