Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a highly experienced ServiceNow Developer to lead the design, development, and optimisation of the ServiceNow platform at VOIS. Based in Pune or Bangalore, this role requires a minimum of 7 years of hands-on experience in ServiceNow development and administration, with deep expertise in Service Portal, scripting, and integrations. The individual will work closely with cross-functional teams to deliver scalable, high-quality solutions aligned with business needs, while also mentoring others and driving continuous improvement.

What You'll Do

Lead end-to-end development of ServiceNow applications and modules
Design and customise Service Portals to maximise platform capabilities
Implement and manage complex third-party integrations using web services and plugins
Maintain and optimise CMDB and Asset Management processes
Facilitate agile ceremonies and ensure alignment between business logic and code
Uphold quality assurance through best practices and security protocols
Create and maintain documentation for development and compliance
Provide training and share knowledge on ATF scripting and testing methodologies
Stay current with ServiceNow advancements and recommend platform improvements

Who You Are

A seasoned ServiceNow professional with at least 7 years of development and administration experience
Proficient in Service Portal, client/server-side scripting (JavaScript), and integrations
Experienced in agile methodologies and software development lifecycle
Skilled in managing SCDL workflows and leading development teams
An effective communicator with strong time management and problem-solving abilities
Preferably certified with ServiceNow CSA and Micro certification in Service Portal

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to lead impactful ServiceNow projects in a global organisation
Exposure to advanced integration technologies and agile practices
A collaborative environment that values continuous learning and innovation
Chance to mentor and grow within a dynamic, tech-driven team

What Skills You Will Learn

Advanced scripting and automation techniques within ServiceNow
Best practices in agile development and continuous improvement
Enhanced collaboration and stakeholder engagement strategies
Exposure to cutting-edge integration technologies
Leadership and mentoring capabilities in a dynamic environment

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/
Facebook: https://www.facebook.com/voisglobal
Instagram: https://www.instagram.com/voisglobal/
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Lead ServiceNow Developer - VOIS