About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Transcreation Account Manager – WPP Production

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. WPP Production is part of WPP.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. For more information, visit wpp.com

A hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Overview Our Transcreation Account Managers (TAM) are responsible for delivering projects on time, on specification and on budget. They must demonstrate a good understanding of project management methodologies and CAT tools, excellent linguistic skills, and knowledge of best practices. The TAM is the key point of contact for their projects and the person who relays information about timings, scope, budget, resources, and changes to the project plan. They have good problem-solving skills, a desire to learn and a passion for languages, cultures, marketing, and advertising.

Responsibilities Communication

Displays understanding of the client's needs to deliver high satisfaction levels in terms of quality and timeliness, share feedback with the wider team and escalate any concerns to the relevant stakeholders
Acts as the primary client contact for the localisation project delivery, structuring regular status and communications with clients and internal stakeholders, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and, if required, escalating to their manager Collaboration
Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior result
Demonstrates strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines for key deliverables Process
Manages small-to-medium projects independently, from initiation through to completion (briefing to billing)
Works with cross-functional teams in a fast-paced agency environment
Takes responsibility for the quality of the transcreation and Language services delivered to the client
Updates glossaries and maintains Translation Memories to capture client feedback/preferences for future reference
Working with Talent Management, provides constructive feedback to freelance linguists at the end of each project to drive continuous improvement
Manages client objectives, budget, expectations, deliverables, and timelines and communicates changes/directions to team members
Keeps projects on track through clear task lists, timing schedules and trackers
Participates actively and can knowledgably articulate status internally or during client interactions
Identifies improvements to existing workflow and processes
Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead
Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
Ensures the highest quality is always delivered to clients Financials
Owns project budget and tracking of all costs throughout the project lifecycle, reconciles estimates to actuals, and resolves budget discrepancies among disciplines, vendors, and clients
Manages POs, runs financial reporting and bills against project budgets Essential Skills /

Qualifications:

3+ years proven experience of working in a Localisation Project Management role with a strong emphasis on creative language projects requiring detailed transcreation knowledge
Understanding of languages and the creative development process as well as quality assurance methodologies
Proven experience of servicing international clients and managing their projects in multiple markets with multiple stakeholders
Strong communication skills including solid experience in client communication
Fluent oral and written English is essential
Highly organised, detail-oriented, and quality-oriented, and customer-focused with a clear understanding of international brand challenges
High level of IT literacy and numeracy skills
Strong skills in prioritisation and time management
Proven team-working skills
Complaint management experience
Ability to innovate, be analytical and think outside of the box
Resilience and ability to work under pressure
CAT Tool / TMS experience

Why work here:

At WPP Production, you'll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You'll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP's unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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