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We are currently seeking a Senior Technical Business Analyst - Intelligent Automation, RPA & AI to join our team in Bangalore, Karntaka (IN-KA), India (IN).

Senior Technical Business Analyst - Intelligent Automation, RPA & AI

Position Summary

We are a highly skilled and technically proficient Senior Technical Business Analyst - Intelligent Automation, RPA & AI to drive enterprise-wide digital transformation initiatives.

This role serves as a strategic liaison between business stakeholders, automation engineers, architects, and AI development teams to design and deliver scalable automation and AI solutions. Unlike a traditional Business Analyst role, this position requires a strong blend of technical expertise, business process knowledge, and program delivery experience.

The successful candidate will lead automation discovery, optimize complex business processes, and support the implementation of end-to-end intelligent automation solutions leveraging RPA, Machine Learning, Generative AI, OpenAI technologies, Process Mining, Intelligent Document Processing (IDP), APIs, and enterprise integrations.

Key Responsibilities

Business Analysis & Process Transformation

Partner with stakeholders and SMEs to identify automation and AI transformation opportunities.
Lead discovery workshops and assess current-state processes, identifying inefficiencies and improvement opportunities.
Gather, analyze, prioritize, and validate business, functional, and technical requirements.
Translate business needs into scalable automation and AI solution designs.
Develop Process Design Documents (PDDs), workflows, and technical documentation.
Drive process optimization and enterprise-wide standardization initiatives.

Technical Architecture & Solution Design

Collaborate with architects, developers, and infrastructure teams to design secure and scalable solutions.
Understand end-to-end automation architecture, including:
- RPA
- APIs and integrations
- OCR/IDP platforms
- Conversational AI
- Machine Learning and Generative AI
Evaluate feasibility, dependencies, and scalability of proposed solutions.
Support architecture governance and ensure compliance with enterprise standards.
Provide recommendations on reusable automation frameworks and patterns.
Work across enterprise systems including ERP, CRM, cloud, middleware, and analytics platforms.

Intelligent Automation & AI Strategy

Identify opportunities to leverage RPA, ML, and Generative AI to drive business outcomes.
Support AI initiatives such as:
- GPT/OpenAI implementations
- AI agents and orchestration workflows
- Retrieval-Augmented Generation (RAG)
- Intelligent document processing and knowledge automation
Collaborate on prompt engineering strategies and human-in-the-loop models.
Evaluate AI use cases for scalability, compliance, and ROI.
Stay current on emerging technologies and recommend innovative solutions.

Program & Technical Project Management

Lead automation and AI initiatives from intake to deployment and operational transition.
Coordinate cross-functional teams across business, technology, and vendors.
Manage delivery timelines, risks, dependencies, and escalations.
Facilitate workshops to drive alignment and decision-making.
Support Agile/Scrum ceremonies (sprint planning, backlog grooming, releases).
Provide status reporting and executive-level communication.

Required Qualifications

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Data Science, or related field.
8+ years of experience in enterprise-scale transformation or technology initiatives.
5+ years as a Business Analyst or Technical Business Analyst.
5+ years delivering automation and AI solutions.
3+ years of proven experience leading enterprise automation and AI implementations.
Strong understanding of enterprise architecture and integrations.
3+ years of hands-on experience with RPA tools (UiPath, Automation Anywhere, or Blue Prism).
Experience with Process Mining, OCR/IDP, APIs, and workflow automation.
Knowledge of Machine Learning concepts and AI solution design.
Experience with Generative AI and OpenAI/Azure OpenAI technologies.
Familiarity with RAG, embeddings, vector databases, and conversational AI frameworks.
Excellent analytical, problem-solving, and communication skills.
Experience in regulated industries (life sciences, healthcare, manufacturing, financial services) preferred.

Preferred Technical Skills

UiPath AI Center
Power Platform / Power Automate
Azure AI Services & Azure OpenAI
Python, SQL
Power BI
BPMN
LangChain or similar frameworks
DevOps & CI/CD
Agile/Scrum methodologies
Jira, Azure DevOps

Preferred Competencies

Strong systems-thinking and strategic mindset
Ability to bridge business objectives with technical execution
Comfortable working in ambiguity and complex environments
Strong stakeholder management and executive communication skills
Ability to prioritize and manage competing demands
Proactive risk identification and mitigation
Ability to simplify and present complex ideas clearly
Strong collaboration and leadership in matrix organizations
Knowledge of GxP validation and compliance (highly preferred)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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