We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office

Process Manager-Operations - Enrollment Team Leader Role

We will count on you to:

Manage enrolment process for Marsh India.
Manage and monitor team performance of enrolment team to ensure objectives are met.
Coordinate with the Business Leaders, Insurers & TPAs.
Monitoring of SLA's & TAT for endorsements, e-cards and queries.
Ensure efficient use of Marsh Internal Portal for client servicing.
Review and identify all escalated service requests and use this information to improve continuously within service delivery teams.
Manage the invoicing process for all endorsements processed by Ops team.
Conduct audit, process review and enhancement.
Submit reports to the Senior Management team in a timely manner.
Responsible for providing support and guidance to the team.
Conduct trainings for colleagues, mentor & coach team members to support their growth within the firm.
Monitor the process for DNF/GPA/GTL/FCL cases.

What you need to have:

Domain Knowledge preferred.
MBA degree
Technical knowledge - MS Office – Word, Excel and Outlook
Worked in insurance sector for at least 3 years
Experience in handling Clients
Data analytics
Endorsement handling

What makes you stand out

Strong analytical and problem solving and skills, Metrics Management.
Proven Leadership skill traits Background of having leadership role & people management
Good communication and presentation skills..
Ability to work independently and within a team.
Good Relationship Management skills & Stake holder management skills
Organised, self-discipline and pro-active.
Good multi-tasking ability.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Process Manager - Operations -Enrollment Team Leader - Mumbai