Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It's a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organization where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognize excellence
Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The Role:

To provide 1st, level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.

Role Responsibilities

Maintaining/contributing to KMS for client and internal team, for both technical & processes
Server monitoring using Logic, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
Understanding of O365, Mimecast, Intune, Azure integration
Manage security settings on Microsoft ATP
Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
Ability to perform initial investigation on security breach alerts
Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others)
Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
Administration of Windows Server, groups, group policies, DNS, DHCP
Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
On premises backup alert management, monitoring and restoration
Execution of maintenance tasks, App upgrades, patch escalations etc.
Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
Ability to manage technical escalations from client/end user/internal team
Migration of VM's from on premise to cloud
Basic understanding of SQL, maintenance plan, backup
Understanding of certificate management on appliance, servers, websites
SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, > > Apache, SQL Reporting Services, WAS, Load Balancers)
Smooth and timely customer engagement
Disk, CPU, Snapshot management provisioning
Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
Manage understand Failover Cluster, NLB
Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely
Manage windows update compliance.
Antivirus Management, Sophos, Defender.
Routine firmware upgrades of Physical Servers.
Capacity planning and management
Patching ESXi hosts and vCenter updates
Basic know how of linux
Availability during critical outages impacting multiple functions
Maintain the performance level and upkeep virtual, physical infrastructure
Working within the team to develop processes to enable Automation, Orchestration, and enhance existing services
Knowledge of vulnerability management and critical remediation
Change management, performing RCA and able to clearly articulate the actions/outcomes
KEY COMPETENCIES
Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
Must have secondary and tertiary technical skills.
Should have experience in VM Deployment, VM Migration, managing host clusters
Extremely high-level attention to detail with methodical troubleshooting process
Independent time management skills
Good verbal and written communication skills
Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration)
Proactive vs Reactive approach
ITIL Service Management Foundation accreditation
Essential Skills

Windows Server including 2016/2019, DNS, DHCP, Group Policy
Active Directory 2012 and above
VMware / Virtualization (Hyper - V, VMware)
O365, Azure Administration
Desired Skills

Exposure to Backup tools like Veeam/Commvault/Backup exec
Windows Administration certifications 2012 and above
Exposure to SAN /NAS
MS Azure and Office 365 Administration
Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike
Exposure to Blade servers and configurations
ITIL Foundation and ServiceNow ITSM tool

Brennan is an equal opportunity employer.

System administrator /Senior System administrator