Networking Concepts, Switches and routers, Microsoft Teams, Network cabling and patching, Console cables, Basic network troubleshooting, LAN and IP addressing, Hands Feet Support, Connectivity testing

VMware, O365, Itsm, Intune, Exchange Admin, Windows, Itil, Ms Office, Basic Networking, Cmdb, Firewalls, Active Directory, DLP Tools, Troubleshooting, Citrix workspace, EDR, Client setup troubleshooting, Microsoft MDM, Proxy concepts

Backup Management, Desktop support, Asset Management, Office 365, Ticketing Tool, Ms Outlook, Voice support, Remote technical support, Windows Operating System, IMAC process, Desktop network troubleshooting

Remote Support, Desktop Support, Outlook Configuration, Windows Application

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

Os Installation, Desktop Support, Windows Installation, Hardware Troubleshooting

remote user support , password resets , Software Installations, Windows 10, Office 365, Vpn, Data Security, Patch Management, Remote Desktop tools, hardware upgrades, Active Directory, L1 L2 technical support

DHCP, Wireshark, Nagios, Dns, Cisco Ccna, Network Troubleshooting, Windows 11, hardware components, common software applications, monitoring and management tools