Job Description

Join JPMorganChase and help protect clients and the firm by delivering precise, timely responses to court orders and levies. Lead high-performing teams across geographies while strengthening controls, analytics, and process excellence. Drive modernization and continuous improvement in a mission-critical legal response operation.

Job Summary

As a Lead of Court Orders and Levies (COAL) within COAL & NSP Operations, you lead the India COAL & NSP teams to deliver timely, accurate, and compliant responses to legally served requests. You manage end-to-end operational performance, continuous improvement, and executive reporting while partnering closely with Legal, Controls, and global stakeholders. You build a strong risk and control culture, develop talent, and align strategy to evolving volumes, priorities, and regulatory requirements.

Job Responsibilities

Lead India COAL & NSP teams, ensuring consistent, high-quality legal request responses.
Oversee daily performance across productivity, quality, cost, engagement, and controls.
Champion continuous improvement and process re-engineering to increase efficiency and scalability.
Partner with business and functional stakeholders to design and implement new initiatives.
Develop executive and external reporting with clear, accurate, and timely insights.
Identify data gaps and coordinate onboarding of new data points for automated reporting.
Maintain a strong control environment in partnership with Legal and Controls.
Escalate risk and control issues promptly while anticipating trends and preventing recurrence.
Collaborate with global leaders to execute strategy amid shifting priorities and demands.
Manage staffing, capacity planning, and budget forecasts aligned to volume and service needs.
Build workforce learning agility to adopt future skills and more complex work types.

Required qualifications, capabilities and skills

Demonstrate exceptional people leadership through goal-setting, coaching, and accountability.
Minimum 8 years of management and leadership experience in operations.
Lead large, multi-function teams across geographies and diverse cultures.
Apply strong analytical and financial acumen to drive data-informed decisions.
Solve complex problems by decomposing issues into actionable workstreams.
Collaborate effectively and build relationships across functions and seniority levels.
Communicate with executive presence and influence senior leadership with clarity.

Preferred Qualifications, Capabilities And Skills

Leverage experience in Loss Mitigation, Risk, or Controls.
Deliver complex process management across multiple sites and geographies.
Demonstrate strong organization, prioritization, and negotiation skills.
Execute strategic initiatives with discipline and measurable outcomes.
Advance continuous improvement through operational excellence methods and governance.
Apply familiarity with legal response operations and asset-based orders.
Utilize intermediate-to-advanced MS Office skills (Excel, PowerPoint).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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