Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
Obtain, examine and prepare client data for Intake
Assist in troubleshooting and resolving any client issues with delivered or hosted data
Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts / views / fields / choices / highlighting , creation and execution of STRs, creation and management of batch sets, reporting
Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
Ensures continuity of client service between shifts by providing clear handoffs and client updates.
Drives overall client satisfaction through effective coordination and communication of client deliverables.
Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Qualifications & Characteristics

Minimum two-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years.
Bachelors degree or equivalent practical experience.
Hands-on experience with working on Relativity
Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
Demonstrated success in working on multiple simultaneous projects.
Oral and written communication skills that demonstrate a white glove approach to service.
Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
Capacity to learn quickly and adapt to changing industry trends.
Flexibility to work both night shift timings and occasionally on weekends is required

Associate Project Manager, Client services

e-Discovery Client Services Project Manager / Associate Project Manager