About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across :50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream.  Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we're with, whatever we're doing, we always make it real.

Background

As part of our continuous improvement and alignment with business strategy, we are now seeking an experienced PMO Manager to join the Global Portfolio & Project Management function.

This role will be central to enforcing PMO governance across the D&IT project portfolio, ensuring data accuracy and integrity across all projects whilst providing operational management and continuous development of the key PPM toolsets, including Planview and JIRA.

The PMO Manager will guide and support Project Managers in adhering to delivery standards, drive continuous improvement in project management practices, and manage external support teams to ensure tools and processes remain fit for purpose. For this role, ofi expects candidates to hold a bachelor's degree in IT, Business, or a related discipline, with 7+ years of relevant experience in PMO, Portfolio Management, or Project Management environments.

Key Responsibilities – Role Specific

PMO Governance & Standards

Maintain, enhance and enforce existing PMO governance frameworks, standards, and methodologies across the Global D&IT project portfolio.
Maintain project management policies, templates, and stage-gate processes to ensure consistent delivery practices.
Conduct regular governance reviews and project health checks, ensuring compliance with defined standards and escalating non-compliance as required.
Own and maintain the PMO governance calendar, such as portfolio reviews, risk assessment workshops, stage-gate approvals, financial reviews and portfolio health updates.
Ensure all projects adhere to defined intake, prioritisation, approval, and closure processes.

Project Data Accuracy & Portfolio Reporting

Own the accuracy, completeness, and timeliness of project data within Planview Portfolios, acting as the primary custodian of portfolio data quality.
Support and coach Project Managers in the correct use of Planview, ensuring consistent data entry, status reporting, and milestone tracking.
Produce regular portfolio reports, dashboards and executive summaries for senior stakeholders, highlighting portfolio health, risks, resource utilization, and delivery

performance.

Conduct periodic data quality audits and implement corrective actions to maintain data integrity.
Define and refine portfolio KPIs and metrics to enable evidence-based decision-making at leadership level.

PPM Tooling Management – Planview & JIRA

Act as the functional owner and administrator for Planview Portfolios and JIRA within the D&IT function.
Manage the configuration, maintenance, and continuous improvement of Planview and JIRA to meet evolving business requirements.
Seek opportunities for leveraging AI technologies across the PPM Toolset and governance framework for efficiencies, business case development, benefits tracking, health reporting and portfolio management.
Support PPM tool selection and replacement to reduce cost and increase value, requiring broad knowledge of industry-standard PPM technologies.
Manage external support teams and vendors responsible for tool support, enhancements, and issue resolution, ensuring SLAs and performance standards are met.
Coordinate tool upgrades, patches and new feature deployments, minimizing disruption to users.
Provide user support, training, and onboarding for Planview and JIRA across the project management community.
Maintain tool documentation, user guides, and best practice materials.

Project Manager Support & Enablement

Act as a trusted advisor to Project Managers, providing guidance on governance, reporting, and best practice delivery approaches.
Facilitate PM community forums, knowledge sharing, and lessons learned sessions.
Support resource management processes, providing visibility of capacity and demand across the portfolio.
Assist in the onboarding of new Project Managers, ensuring familiarity with tools, processes, and governance expectations.

Continuous Improvement & Operational Excellence

Drive continuous improvement across PMO processes, governance frameworks, and tooling capabilities.
Identify opportunities to streamline workflows, reduce administrative burden, and enhance the PM experience.
Benchmark PMO practices against industry standards and recommend enhancements to maintain best-in-class operations.
Ensure documentation, processes, and controls remain current and aligned with best practice frameworks (e.g., PRINCE2, PMI, Agile/SAFe).
Contribute to the maturity roadmap for the Global Portfolio & Project Management function.

Required Skills & Experience

Technical & Professional

Proven experience (7+ years) in a PMO, Portfolio Management Office, or Project

Management environment.

Strong hands-on experience with PPM Tool solutions including Planview Portfolios and equivalent enterprise PPM tools (e.g., Microsoft Project Online, Clarity, Monday.com, ServiceNow PPM etc).
Working knowledge of JIRA for Agile project tracking and delivery management.
Demonstrated experience in defining and enforcing PMO governance frameworks, stage-

gates, and project lifecycle methodologies.

Experience managing external vendors and support teams, including performance

management and SLA oversight.

Familiarity with project delivery methodologies including Waterfall, Agile, and hybrid

approaches.

Strong analytical skills with the ability to interpret portfolio data, identify trends, and produce

executive-level reporting.

Experience with portfolio reporting, dashboards, and data visualization tools.

Professional Certifications (Preferred)

PMP (Project Management Professional) or PRINCE2 Practitioner.
P3O (Portfolio, Program and Project Offices) certification.
Agile certifications (e.g., CSM, SAFe Agilist) are advantageous.
ITIL Foundation is desirable.

Core Skills

Excellent stakeholder management across technical and non-technical audiences.
Strong communication skills, with the ability to present complex information clearly and

confidently.

Ability to manage competing priorities and operate effectively in a fast-paced environment.
Skilled in negotiation, conflict resolution, and vendor relationship management.
High attention to detail and strong organizational discipline.
Ability to influence without authority and drive adoption of standards across distributed

teams.

Personal Attributes

Proactive, accountable, and comfortable owning outcomes end-to-end.
Confident in challenging project teams and stakeholders to uphold governance standards.
Calm under pressure, especially during portfolio escalations or audit cycles.
Continuous improvement mindset with a focus on quality, efficiency, and risk reduction.
Collaborative, able to build strong relationships across teams and global suppliers.
Ability to work with global cross-functional teams across multiple time zones.
Willingness to travel up to 15% of the time with a flexible working schedule aligned to global

business requirements.

Multilingual skills are beneficial given the global nature of ofi

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

IT PMO Manager