Performance Engineering, Process Service Management Foundation, Quality processes and estimation techniques, SDLC and agile methodologies, Design principles and fundamentals of architecture, Awareness of latest technologies and trends, ITIL Problem Management Practice

quality processes , Performance Engineering, Monitoring Tools, Agile Methodologies, Application Support, Middleware, Sdlc, ITIL best practices, Standard operating procedures, Runbooks, Deployment checklists

itil implementation , Incident Management, Problem Management, Change Management, Release Management, ITIL frameworks