CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

ob Title Veeva Engineer IT – Quality Application Support

Location Hyderabad, India

Job Summary We are seeking a highly skilled and detail-oriented Veeva Engineer – IT Quality Application Support to join our IT Quality Systems team. This role is a critical role responsible for designing, developing, and supporting Veeva platform solutions, with a focus on Quality applications. This role involves building and leveraging the Veeva SDK, performing configurations, creating workflows, and providing application support for hotfixes, defect resolution, enhancements, and minor changes. The position is offsite and requires strong collaboration with business partners to deliver end-to-end solutions that align with organizational objectives.

The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone.

Key Responsibilities

Solution Design and Development
Architect and implement scalable, robust solutions within the Veeva platform, focusing on quality applications such as Veeva Quality Vault Veeva Regulatory Vaults & other QMS related modules.
Utilize Veeva SDK to develop custom functionalities and integrations to meet business requirements.
Design and configure Veeva platform components, including workflows, document types, lifecycles, and security settings.
Participate in impact assessments and design reviews for proposed system changes and updates.
Application Support
Provide Tier 1/2/3 application support, including troubleshooting, root cause analysis, and resolution of incidents and defects
Provide ongoing support for Veeva applications, addressing hotfixes, defects, enhancements, and minor change requests in a timely manner.
Troubleshoot and resolve complex technical issues, ensuring minimal disruption to business operations.
Monitor system performance and recommend optimizations to improve efficiency and user experience.
Collaboration and Stakeholder Management
Work closely with business partners, including quality, compliance, and IT teams, to gather requirements and ensure solutions meet business needs.
Collaborate with cross-functional teams to deliver end-to-end solutions, ensuring seamless integration with other enterprise systems.
Communicate effectively with stakeholders to provide updates, gather feedback, and align project deliverables.
Technical Expertise
Maintain deep knowledge of Veeva platform capabilities, including configuration best practices, SDK development, and integration patterns.
Design, implement, and support custom components, workflows, objects, and user interface enhancements.
Ensure solutions adhere to regulatory requirements and industry standards.
Stay updated on Veeva platform updates and new features to recommend innovative solutions.
Documentation and Training
Stay current on Veeva product releases and industry trends to proactively identify opportunities for optimization
Create and maintain technical documentation, including design specifications, configuration details, and support procedures.
Provide training and guidance to junior team members on Veeva platform functionalities and best practices.

Qualifications

Education

Bachelor's degree in computer science, Information Technology, or related field.

Experience

5+ years of experience working with Veeva Vault platforms, with a focus on quality and regulatory applications (QualityOne, RegulatoryOne, QualityDocs, QMS, etc.).
Proven expertise in Veeva SDK development, including building custom applications and integrations.
Strong background in configuring Veeva Vault, including workflows, lifecycles, roles, and permissions.
Experience providing application support, including troubleshooting defects, implementing hotfixes, and delivering enhancements.

Technical Skills

Proficiency in Veeva configuration and SDK (Java, Apex, or similar technologies).
Familiarity with integration tools (e.g., REST APIs, Web Services) for connecting Veeva with other systems.
Knowledge of regulatory compliance requirements
Experience with Agile/Scrum methodologies and tools like JIRA or ServiceNow.

Soft Skills

Excellent communication and interpersonal skills to collaborate effectively with remote teams and business partners.
Strong problem-solving and analytical skills to address complex technical and business challenges.
Ability to work independently in an offsite environment while managing multiple priorities and deadlines.

Problem-Solving Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.

Cultural Awareness Ability to work effectively in a multicultural environment and manage teams across different time zones.

Preferred Qualifications

Experience working in an Agile or hybrid SDLC environment.

Knowledge of validation documentation (IQ, OQ, PQ) and change management in a regulated setting.

Advanced degrees or certifications (e.g., Veeva Administrator, Veeva Vault certifications) are a plus.

Don't meet every single requirement At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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Sr Software Engineer - Veeva