About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position

The Solution Architect – ServiceNow is responsible for designing endtoend ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and longterm digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgradesafe, and deliver measurable business value.Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports presales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multiyear platform roadmaps.

Role: Senior ServiceNow Tech Consultant
Location: All Persistent Location
Experience: 8+ years
Job Type: Full-Time Employment

What You'll Do

Lead ServiceNow modules development, review designs, and enforce coding standards and guardrail compliance
Design complex integrations using IntegrationHub and custom REST APIs, along with data migrations and orchestration flows
Define scalable and maintainable technical architectures aligned with ServiceNow best practices
Review and validate technical designs, code, and configurations produced by the team
Provide technical guidance and decision-making support during complex delivery scenarios
Guide team members on Glide APIs, Script Includes, and security concepts such as ACL and scoped applications
Own non-functional requirements including performance, logging/telemetry, and system resilience
Plan platform upgrades and patching; drive defect triage and root-cause analysis
Design and develop advanced ServiceNow solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs
Develop and manage workflows using Workflows and Flow Designer
Build and enhance UI components using Service Portal and UI Builder
Oversee data migration and transformation using Import Sets and Transform Maps

Expertise You'll Bring

Strong understanding of ServiceNow platform capabilities and release cadence.
Hands-on with Flow Designer, IntegrationHub, and scripting (Glide/JavaScript) as relevant to the role.
Experience working in Agile/Scrum with solid documentation and collaboration skills.
Excellent stakeholder communication and problem solving.
Proficiency with REST/SOAP integrations, MID Server, and common auth (OAuth/SAML).
Knowledge of ATF, update sets, and instance upgrade best practices.

Benefits

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

ServiceNow,Enterprise Architecture

Senior ServiceNow Tech Consultant