Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a detail-oriented and analytical individual to identify, prevent, and mitigate fraudulent activities that may lead to financial losses or impact customer experience. This role focuses on monitoring transactions, analysing risk patterns, and supporting proactive fraud prevention strategies while maintaining high standards of customer service and compliance. The position plays a key role in safeguarding organisational integrity and supporting business objectives.

What You'll Do

Monitor customer accounts, transactions, and services to identify suspicious or high-risk behaviour
Conduct detailed investigations to assess and confirm potential fraud cases
Analyse fraud trends and recommend preventative controls or improvements
Track and manage high-risk accounts with significant activity across services
Handle internal queries and complaints related to fraud cases through appropriate channels
Maintain compliance with internal policies, procedures, and regulatory standards
Collaborate with team members to achieve performance targets and improve processes
Contribute to reporting and monitoring of performance indicators and service standards

Who You Are

Strong analytical and problem-solving skills with the ability to make informed decisions
Proficient in MS Office and comfortable working across multiple systems and platforms
Knowledge of fraud control practices within telecom, banking, or related domains
Effective verbal and written communication skills in English
Ability to work in a fast-paced, 24/7 operational environment
A customer-focused approach with attention to detail and quality outcomes
Strong organisational skills with the ability to prioritise tasks effectively
Proven experience (3–5 years) in analytics, fraud control, revenue assurance, or customer support roles

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work on critical fraud prevention initiatives within a global organisation
Exposure to advanced analytical practices and operational risk management
Collaborative team environment with opportunities to contribute ideas and improvements
Professional growth through hands-on experience in fraud analytics and investigation
Continuous learning within telecom and financial risk domains

What Skills You Will Learn

Advanced fraud detection and risk assessment techniques
Data analysis and interpretation within real-world business scenarios
Customer risk profiling and behavioural analysis
Process optimisation and operational efficiency improvements
Stakeholder communication and cross-functional collaboration

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/

You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

Fraud Control Analyst-Sr. Executive-Ahmedabad