containerization , T-sql, CSS, Solid Principles, Agile Scrum, HTML, Microservices, Ruby On Rails, Javascript, Bootstrap, Ruby, Rest Apis, AWS, GenAI, AI-based security protocols, Security best practices, Agentic AI, AI-driven development tools

service processes , Release management, Agile delivery, Service Console, Salesforce governance, functional architecture, Salesforce Service Cloud, Case Management, Integrations with upstream and downstream systems, data models, Digital Engagement, Knowledge Base