DESCRIPTION

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the GSF LM are largely manual involving large numbers of associates and 3P Vendors. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities

We're seeking a Team lead for our GSF LM operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites having below Job responsibilities.

Job Deliverables:

Daily Management of shift
Administrative management of associates
Job allocation to associates
Monitoring and mentoring of associates on productivity, cost,quality and safety.
Monitor status of counts and problem solve queues
Responsible for shift quality and associated action plans
Preparing and implementing training and development plans for associates
Conduct a 4M and 5S audit for the respective work stations on a daily basis
Stand-in for Area Manager

A day in the life

Job Deliverables:

Daily Management of shift
Administrative management of associates
Job allocation to associates
Monitoring and mentoring of associates on productivity, cost,quality and safety.
Monitor status of counts and problem solve queues
Responsible for shift quality and associated action plans
Preparing and implementing training and development plans for associates
Conduct a 4M and 5S audit for the respective work stations on a daily basis
Stand-in for Area Manager

About The Team

The Team will address discipline and/or performance issues for LM Associates. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. Team will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, for achieving or exceeding Amazon expectations.

BASIC QUALIFICATIONS

1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel

PREFERRED QUALIFICATIONS

2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Tamil Nadu - D31

Job ID: A3181778

LM Team Lead, GSF LM

LM Team Lead, GSF LM

LM Team Lead, GSF LM