JOB TITLE: EXEC./SR. EXEC./AM – HR OPERATIONS

Career Function: Human Resources Career Framework Level: Junior Management

Job Family/Sub – Family: HR Administration/Shared Services Mercer Job Code: 700.709.248

Career Stream/Career Level: Executives Role Code:

Location: Region RCS Grade: N

Reporting To: Regional Manager - Human Resource Business Partner Travel Required: 25% 50% ☐ 75% ☐

Version History

Document Name Version Number Effective Date Author Approved by Remarks

Job Description – [Exec./Sr. Exec./Am – Hr Operations] 1.0 February 01, 2026 TA Manager CHRO - BDE Initial release

Job Title Exec./Sr.Exec./AM - HR Operations

Function Human Resources

Reports To Regional Manager - Human Resource Business Partner

Location Region

Travel Required 25% 50% ☐ 75% ☐

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work® and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The Executive / Sr. Executive – HR Operations will be responsible for executing end-to-end HR operational processes for the assigned region. This includes managing employee data, coordinating payroll inputs, ensuring compliance, handling exit formalities, and resolving employee queries. The role ensures accuracy, timeliness, and adherence to statutory and organizational policies while delivering a seamless employee experience.

Job Purpose:

To take complete ownership of HR operations for the region by maintaining accurate employee records, processing payroll inputs, managing compliance, and supporting employees throughout their lifecycle. The role focuses on operational excellence, governance, and timely service delivery.

Key Roles & Responsibilities:

HR Operations Execution

Execute all HR operational activities for the region in alignment with corporate policies and statutory norms.
Ensure timely submission of accurate payroll inputs, benefits data, and employee reimbursements.

HRIS & Employee Records Management

Maintain and update employee data in HR systems (HRIS) for transfers, exits, and organizational changes.
Conduct periodic checks to ensure data integrity and compliance with documentation standards.

Payroll Coordination

Collate attendance, shift allowances, and variable pay data for payroll processing.
Validate inputs and coordinate with central payroll team for timely disbursement.

Compliance & Audit Readiness

Ensure adherence to statutory requirements (PF, ESIC, gratuity) and internal HR policies.
Prepare and submit accurate documentation for internal and external audits.

Exit & Full & Final Settlements

Manage exit formalities and coordinate with IT, Finance, and Admin for smooth clearance.
Process full & final settlements accurately and within defined timelines.

Employee Query Resolution

Respond to HR-related queries (payroll, benefits, HRIS access) within defined SLAs.
Maintain high employee satisfaction through prompt and accurate support.

Reporting & MIS

Prepare and share HR operations reports on headcount, payroll accuracy, and compliance metrics.
Assist in generating dashboards for regional HR leadership.

Process Improvement Support

Identify gaps in HR processes and suggest improvements for efficiency and accuracy.
Support digitization initiatives and adoption of HR technology tools.

Qualifications & Experience:

Education:

Graduate / MBA in Human Resources or related fields.

Experience:

1–4 years of experience in HR operations, preferably in a regional or multi-location setup.
Hands-on experience in HRIS systems, payroll coordination, and compliance processes.

Skills & Capabilities:

Technical Skills:

HRIS Management
Payroll & Benefits Coordination
Employee Data Management
Compliance & Documentation
HR Reporting & MIS

Behavioural Competencies:

Attention to Detail & Accuracy
Problem Solving & Analytical Thinking
Collaboration & Stakeholder Management
Time Management & Prioritization
Ethics & Confidentiality

Key Performance Indicators:

Sr. No. Key Result Areas Key Performance Indicators (KPIs)

1 HRIS & Employee Data Management % accuracy of employee records; timeliness of updates

2 Payroll Input Accuracy Timely submission of payroll inputs; % error-free processing

3 Full & Final Settlements % adherence to TAT; compliance accuracy

4 Employee Query Resolution % queries resolved within SLA; employee satisfaction scores

5 Compliance & Audit Readiness | Zero non-compliance issues; timely submission of audit data

Why join DHL Blue Dart

When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
Competitive pay and performance-linked rewards that truly recognize your impact.
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [HIDDEN TEXT].

Senior Executive - Human Resources-NRO