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Detailed Technical Responsibilities

Administer SAP HANA tenant databases, HANA services, backup/recovery, HSR monitoring, trace analysis and DB housekeeping.
Analyze expensive statements, memory usage, blocked transactions, savepoints, log backup failures and service instability.
Support system refresh, database copy, DB migration readiness, HANA client updates and DR validation activities.
Execute approved DB parameter changes, backup schedule changes and controlled restarts under change governance.
Prepare RCA inputs for DB incidents and recurring performance or availability issues.

Day-to-Day Technical Skills

HANA SQL, HANA Cockpit performance views, HANA traces, backup catalog, HSR state checks and tenant DB operations.
Working knowledge of SLES/RHEL for SAP, filesystem utilization, storage latency, multipath and OS-level dependencies.
Understanding of HANA memory model, delta merge, log shipping, CPU waits and I/O performance indicators.
Ability to correlate DB issues with SAP Basis, OS, storage, cloud and network layers.
Scripting basics for evidence collection, housekeeping reports and monitoring automation.

SAP RISE AMS Delivery Expectations

Mandatory working exposure to SAP RISE or SAP AMS managed services, including DEV, QAS, PRD and DR landscape support.
Work within SAP, customer, hyperscaler and AMS shared-responsibility boundaries with clear ownership and escalation discipline.
Support Incident, Service Request, Change, Problem, RCA, Knowledge and CDD activities using ITSM workflows.
Participate in 24x7 support, shift handover, controlled maintenance windows, CAB approvals and audit-ready documentation.
Coordinate across SAP Basis, HANA/DB, integration, infrastructure, security, network, customer business teams and SAP support.

Upgrade / Patch / Deployment / Configuration Exposure

Support HANA revision upgrades, HANA client updates, HANA plugin/agent updates and post-revision performance checks.
Perform DB pre-checks, backup validation, HSR sync confirmation and rollback readiness review before changes.
Support SLES/RHEL OS patching and minor version upgrade validation for HANA workloads.
Validate post-patch backup, replication, DB connectivity, critical jobs and application smoke tests.
Participate in DR drills, failover/failback validation and post-DR DB consistency checks.

Monitoring, Management And ITSM Responsibilities

Use ServiceNow or equivalent ITSM to maintain ticket categorization, priority, affected service/CI, business impact, evidence and closure notes.
Support monitoring dashboards, health reports, SLA/OLA tracking, ticket ageing, backlog control and recurring alert review.
Follow escalation matrix, major incident bridge protocol, change governance and problem management process.
Maintain SOPs, runbooks, KB articles, handover notes and known-error database for repeated issues.
Identify automation and shift-left opportunities for repeated operational tasks and standard requests.

Tools / Platforms

HANA Cockpit, HANA Studio, SAP for Me, SAP Cloud ALM, SAP Focused Run, Linux CLI, SAP Notes, ServiceNow, cloud monitoring tools.

Expected Deliverables and KPIs

DB availability, backup success, HSR health, DB incident MTTR, successful change execution, RCA quality and recurring issue reduction.

Preferred Certification / Evaluation Focus

SAP HANA Technology Associate preferred. Interview focus: memory spike analysis, HSR lag, backup failure, HANA revision upgrade and SLES/RHEL patch validation.

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S4/HANA DB Engineer