We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation.

Key Responsibilities:

ServiceNow ITSM Development:

Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow
Develop and maintain Incident, Problem, Change and Request Management solutions
Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions
Collaborate with process owners to align ITSM solutions with business needs

Agentic AI Automation Integration:

Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution
Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload
Integrate AI/ML models for risk-based decision-making in Change and Incident Management
Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms

API Data Integrations:

Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs
Work with data models CMDB relationships and external analytics engines to improve AI-driven insights
Automate data ingestion event correlation and AI-powered resolution workflows
Compliance Security Performance Optimization
Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies
Implement governance measures for AI-driven decisions ensuring transparency and accountability
Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
6+ years of hands-on experience in ServiceNow ITSM development
Strong proficiency in JavaScript Glide Scripting Business Rules and UI policies
Experience integrating Agentic AI for automated decision-making and workflow automation
Knowledge of ITIL processes with expertise in Incident, Change and Problem Management
Familiarity with ServiceNow Virtual Agent, AI Ops and Performance Analytics
Hands-on experience with REST/SOAP API integrations and external AI models
Strong analytical skills with an ability to troubleshoot and optimize ITSM processes

Preferred Qualifications

ServiceNow Certified System Administrator CSA, CIS-ITSM, CTA
Experience working with AI/ML models, RPA tools and predictive analytics
Knowledge of Azure AI OpenAI or other AI frameworks
Exposure to ITOM, CMDB and automation frameworks for IT service optimisation

Why Join Us

Be part of an innovative team driving AI-powered ITSM transformation
Engage in pioneering AI automation and workflow optimization initiatives.
Grow your expertise in ServiceNow AI/ML integrations and enterprise IT service automation
If you re passionate about intelligent ITSM automation and want to shape the future of IT operations apply now

Servicenow Developer - Agentic AI integration