Job Category

Customer Success

Job Details

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Salesforce Industries is looking to expand our Professional Services Global Delivery Center team by hiring talented and enthusiastic Industry Solution Architects.

Salesforce Industries goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Industry Solution Architects play a key role in determining the optimal use of the Vlocity product in the customer environment.

We are looking for industry experts who are passionate about the digital transformation of Health Domain and customer experience. Your responsibility is to understand the customer's business requirements, design, and configure the desired solution.

This is a focused team of industry experts whose mission is to work with our largest and most important customers and implementation partners to deliver solutions that delight the customers.
Responsibilities:

Effective in working with customers, including business executives, business analysts, and IT development staff
Effective in understanding business needs and distilling the information into business and technical requirements
Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.
Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.
You'll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
This role will require travel to customer locations.

Experience:

At least 8+ years of Healthcare Industry Experience
Involved in the Implementation of healthcare solutions at operators
Demonstrated Ability in Healthcare domain or Health Cloud
Engage business users to understand requirements and create solution designs
Help in mapping business requirements to Salesforce Industry(SFI) Vlocity product functionality
Identifies What to implement in Vlocity CRM and Solution level designs
Able to evaluate the long-term impact of implementing a capability - Any conflict or limitations, impact on operations, roadmaps, or upgrades
Knowledge of Salesforce Platform
Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
Collaborate with internal team members (sales/pre-sales, engineering, other services teams, etc.) to help customers increase the value of their Salesforce Industry products and services (Health Cloud)
You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Telecom clients
You will have direct experience in working with Salesforce (at an Admin level, minimum)
You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
You'll have excellent communication skills to communicate with customers, partners, and internal team members
You'll have the vision to help us take our company to the next level

Technical Skills:

Ability to technically lead complex projects throughout the complete IT lifecycle (Analysis, Architecture, Design, Build, Test & Production)
Hands-On experience of
Process modeling tools and best practices
Project management tools and best practices
Data modeling
Systems analysis and design

Desired Certifications/Qualification:

Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
Salesforce Sales/Service Cloud Consultant
Salesforce Administrator
Salesforce Developer
Certified Scrum Master / Certified Product Owner

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Salesforce Solution Architect (Healthcare or Health Cloud exp mandatory)