Req ID: 376655

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Storage & Data Protection Support Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Job Description – Lead Storage & Data Protection Support Engineer (L2/L3)

Experience: 8–12 Years (Lead Level Preferred)

Location: India / Global Delivery Centers

Shift: 24x7 Support (On-call & Rotational)

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Role Overview

We are seeking a highly skilled Lead Storage & Data Protection Support Engineer to lead first-level support operations for enterprise storage, backup, and SAN environments. The role involves managing 24x7 support operations, mentoring team members, and ensuring high availability, performance, and reliability of storage and backup systems.

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Key Responsibilities

Leadership & Operations
Act as Lead for First-Level Support Team (L2/L3 escalation point).
Create, publish, and manage 24x7 staff coverage schedules.
Ensure adherence to SLAs, incident response timelines, and operational excellence.
Mentor team members and drive process improvements.

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Backup & Data Protection
Manage and troubleshoot backup environments:
File-level restore, VM restore, BMR (Bare Metal Recovery)
Backup failure analysis and resolution
Configure and support:
NetBackup (FL, NBMR)
Acronis backup solutions
Perform backup validation, DR testing, and recovery operations

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Storage & SAN Management
Configure and support enterprise storage systems:
Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity
VPLEX (Local & Metro)
Pure Storage, IBM Storage
Perform:
LUN provisioning, allocation, and performance tuning
Storage capacity planning and monitoring

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SAN Switch Administration
Manage and configure Brocade SAN switches (SANnav):
Zoning, fabric management, ISL configuration
Troubleshooting connectivity and performance issues

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NAS & Replication
Configure and manage NAS storage:
Unity, Isilon (SMB/NFS protocols)
Set up and monitor:
Replication and failover mechanisms

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OS & Virtualization Support
Configure storage at OS level:
Windows, Linux, VMware ESXi
VMware support:
Datastore provisioning & expansion
Storage vMotion
VM storage troubleshooting

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Monitoring & Incident Management
Monitor and optimize performance across:
Storage arrays: XIO, PowerMax, PowerStore, Unity, VPLEX
SAN: Brocade ports
NAS: Isilon
OS: Linux/Windows (Grafana or similar tools)
Respond to Data Domain alerts:
Connectivity issues, temperature alerts, hardware failures
Perform:
Log collection and analysis
Hardware replacement coordination

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Vendor Management
Create and manage support tickets with Dell EMC, Pure Storage, IBM
Coordinate for issue resolution, replacements, and escalations

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Required Skills & Experience

Mandatory Skills

8–12 years of experience in Storage, SAN, and Backup Support
Strong hands-on experience with:
Dell EMC Storage (XIO, PowerMax, Unity, PowerStore)
VPLEX (Local & Metro)
Brocade SAN switches (SANnav)
Backup technologies:
NetBackup (NBMR, FL restore)
Acronis
Strong OS knowledge:
Linux & Windows storage administration
VMware:
Datastore provisioning, migration, and storage integration
Monitoring tools (Grafana or similar)

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Preferred Skills

Experience with:
Data Domain
Pure Storage, IBM storage systems
Knowledge of scripting/automation (Shell/Python)
ITIL-based incident and change management experience

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Certifications (Preferred)

Dell EMC Proven Professional
VMware Certified Professional (VCP)
Brocade SAN Certification
Veritas NetBackup Certification
ITIL Foundation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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