Collections

Job brief

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. Person must strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness.

Minimum Experience, Education and Certifications

Graduation in Commerce, MBA - Finance or equivalent combination of education in finance domain
Requires 2-4 years relevant experience

Technical Skill

Solid knowledge of relevant accounting principles
Solid data analysis skills
Problem resolving skills and should be a team player
ERP - SAP (preferred)
Working knowledge of MS Office and databases

Soft Skills

Knowledge of billing procedures and collection techniques
as a Collection Specialist or similar role
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation with clients

Job Responsibilities

Monitoring accounts to identify overdue payments
Finding and contacting customers to arrange debt payoffs
Keeping accurate records and reporting on collection activity
Investigate historical data for each debt or invoice
Take actions to encourage timely debt payments and as per contractual terms
Process payments and refunds
Resolve billing and customer credit issues
Report on collection activity and accounts receivable status
Ensure all payments are timely and correctly applied.
Should have exposure on DSO calculation.
Sending weekly Statement of Account, open AR report and unapplied Payment report to the Management.
Provide timely remittance to cash application team and support them to apply the payment timely and correctly.

Physical Requirements/ Working Conditions

Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Finance & Accounting Sr Associate