JOB OVERVIEW:
Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

Be you - by being natural, professional and personable in the way you are with people
Get ready - by taking notice and using your knowledge so that you are prepared for anything
Show you care - by being thoughtful in the way you welcome and connect with guests
Take action - by showing initiative, taking ownership and going the extra mile

FINANCIAL RETURNS:

Supervise cash handling and banking procedures
Prepare daily banking and cash flow reports
Deal with irregular payments
Works with superior in the preparation and management of the department's budget and is aware of financial targets
Recycles where-ever possible and enforces cost saving measures to staff
Monitor daily revenue metrics such as average check, cover count, menu mix, and breakfast performance
Support inventory control for beverages, operational supplies, and equipment
Minimize wastage, breakage, and unnecessary costs while maintaining high service standards
Drive upselling initiatives and ensure the team maximizes revenue opportunities

PEOPLE:

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
Supervise the maintenance of service equipment
Supervise functions
Supervise outlet service
Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
Participate in staff recruitment
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Provide input for probation and formal performance appraisal discussions in line with company guidelines
Ensure new staff attend Corporate Orientation within first month of hire
Assist with implementation of departmental induction for new hires
Assist with the preparation of efficient departmental work schedules
Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
Promote a positive team culture that reflects the hotel's values and service philosophy

GUEST EXPERIENCE:

Endeavour to resolve all complaints during shift and logs all complaints in log book further follow up
Monitor standards of guest facilities and services
Assist with menu and wine list creation
Monitor peak service periods (especially breakfast) and ensure timely service and quality control
Engage with guests to gather feedback and identify opportunities for improvement

RESPONSIBLE BUSINESS:

Establish and instruct staff in cash security procedures
Control stock and monitor security procedures
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY:
Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS:
Diploma in Hotel Management, Food & Beverage, or related field, with 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Possesses problem solving and training abilities.

Assistant Restaurant & Bar Manager (Indian Restaurant)