Hiring: Cybersecurity Experts !!

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SailPoint Support Engineer (IdentityIQ) | Bangalore

Location: Bangalore (Relocation accepted)

Work Mode: 100% Onsite (No WFH)

️ Work Environment: Secure Clean Room setup (24/7 rotational shifts)

Role: SailPoint Support Engineer (Level A / SA)

We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment.

✅ Key Responsibilities

Support SailPoint IdentityIQ operations (L2/L3 support)
Manage and troubleshoot:

Account aggregation processes
Provisioning workflows
Access certifications
Role-Based Access Control (RBAC)

Monitor logs and diagnose system-level failures
Handle incidents, problems, and changes following ITIL processes
Coordinate with cross-functional teams in a 24/7 support model

Required Skills

3+ years of experience in SailPoint IdentityIQ support
Strong understanding of IAM concepts and workflows
Experience with ITIL processes (Incident, Problem, Change)
Hands-on troubleshooting and log analysis skills

⭐ Preferred Qualifications

Experience supporting large enterprise IAM environments
Familiarity with ServiceNow/JIRA or similar ticketing tools
Experience in regulated / high-security environments

Soft Skills

Strong ownership and accountability
Ability to stay calm under incident pressure
Excellent communication skills (written & verbal)
Detail-oriented with strong documentation discipline
Collaborative and service-focused mindset

⚠️ Important Notes

Work from office is mandatory (No WFH)
Role requires working in a secure ODC (Clean Room)
Must be flexible for 24/7 rotational shifts