Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Sr. Business Application Analyst

Description

UKG is seeking energetic, customer-focused individuals to provide world-class service to our Managed Services UKGPro customers. The Lead Business Applications Analyst serves as the advanced subject matter expert within the Center of Excellence (COE) for People Analytics solutions. This role leads the design and delivery of complex reporting initiatives, provides architectural oversight for People Analytics security and data design, and drives best practices across Managed Services.

The Lead acts as an escalation point for high-complexity People Analytics issues, mentors analysts across levels, and influences strategic reporting direction within the organization

Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly-motivated to provide excellent customer service. Candidates will also possess a general knowledge of payroll and/or human resource concepts and regulations and be comfortable working in a fast-paced, exciting environment.

Primary/Essential Duties And Key Responsibilities

Lead the design and development of complex People Analytics reports across UKG products
Provide ad-hoc limited customer-specific virtual training on topics beyond UKG

provided learning paths for UKG Pro Application and People Analytics.

Proactively meets with customers to understand their People Analytics needs
Deliver strategic consulting and best-practice recommendations for custom People Analytics needs
Create Advanced Business Intelligence Reports based on the needs of the customer requests.
Troubleshoot Business Intelligence/Cognos Analytics security and roles setup
Serve as escalation point for complex People Analytics security and role configuration issues
Create new basic dashboards/updates to existing dashboards based on customer requests.
Provides customers with best practice recommendations and guidance.
Work with Primary Analyst and various internal teams to drive long term strategic direction and process improvements while providing guidance on features, functionality, and necessary enhancements to the UKGPro system.
Participates in conferences with users/groups.
Mentor and develop Business Applications Analysts COE
Anticipate reporting challenges and recommend scalable, long-term solutions across levels
Track, manage, and oversee resolution of open project issues/items.
Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities.
Engage and work with the customer and internal teams to ensure they are informed of all relevant changes to the system and to coordinate activities or projects as necessary.
Escalate non-routine inquiries and issues accordingly

Qualifications

Required Qualifications:

Bachelor's degree (B.S.) in Computer Science, Bachelor's degree (B.S.) in Management Information Systems, or business-related field or 5+ years related HCM experience or a combination of education and experience preferred
Minimum of 4 years experience with UKGPro reporting
Commitment to excellence and high standards
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Must work well with others in a team-focused environment
Proven ability to handle multiple projects and meet deadlines
Intermediate SQL knowledge
Advanced People Analytics knowledge
Experience with creating UTA Reports
Experience with creating Talent Management Reports
Experience with creating Workforce Management Reports
Advanced Knowledge of UKGPro and other UKG products

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Sr Business Applications Analyst (Cognos BI)