About The Opportunity

A rapidly scaling BPO and customer experience solutions provider, we deliver high-impact global voice support services across industries including healthcare, fintech, edtech, and consumer tech. Our international voice operations power 24/7 customer engagement for Fortune 500 clients — combining linguistic agility, cultural fluency, and technology-enabled service delivery to elevate global CX standards. We're building a world-class voice team in India to serve markets from North America to APAC. Role & Responsibilities

Deliver professional, empathetic, and solutions-driven customer support via inbound/outbound voice channels for international clients.
Adhere strictly to client-specific SLAs, quality benchmarks, and compliance protocols across global time zones.
Document interactions accurately using CRM and ticketing systems; escalate complex cases per defined workflows.
Meet daily KPIs including AHT, FCR, CSAT, and adherence — with consistent performance reviews and coaching.
Participate in mandatory training sessions on product knowledge, compliance, and soft skills to ensure service excellence.
Represent the brand with professionalism, adaptability, and cultural sensitivity when interacting with global customers.

Skills & Qualifications

Must-Have

Fluent English communication — oral and written, with clear pronunciation and professional tone
Active listening and problem-solving skills for resolving customer issues effectively
CRM tools — Salesforce, Zendesk, or similar
Call center KPIs — AHT, FCR, CSAT, compliance adherence
Customer service protocols — escalation paths, hold/transfer procedures, call scripting
Ability to work flexible shifts including nights/weekends based on client timezone needs

Preferred

Experience handling international voice support for US/UK/AU clients
Familiarity with call center dialers — Genesys, Five9, Aircall
Cross-cultural communication training or multilingual proficiency

Benefits & Culture Highlights

Competitive salary + performance bonuses + quarterly incentives
Free meals, transportation, and wellness programs in premium workspaces
Career progression paths to team lead, quality analyst, or client management roles

Skills: international voice process,voice process,inbound,international bpo

International Voice Process