Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Manhattan Active Order Management Functional

Good to have skills : A&D Aftermarket

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions clearly to support knowledge sharing and future reference.
Assist in the continuous improvement of support processes and tools to enhance service delivery.
Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Manhattan Active Order Management Functional.
Experience with order management workflows and integration points within enterprise systems.
Strong analytical skills to diagnose and resolve software issues effectively.
Ability to work with various stakeholders to gather requirements and communicate technical information clearly.
Familiarity with system monitoring and incident management practices.
Good understanding of business processes related to order fulfillment and supply chain management.

Additional Information:

The candidate should have minimum 3 years of experience in Manhattan Active Order Management Functional.
This position is based at our Bengaluru office.
A 15 years full time education is required.

, 15 years full time education