Key Skills: AWS Cloud, Cloud Infrastructure, Kubernetes, Cloud Migration, Jira, itsm, CICD, GIT

Roles and Responsibilities:

Infrastructure Engineering:

Act as technical liaison between clients, customers and vendors to resolve issues as needed.
Provide escalation support for outages and major application issues.
Act as a technical resource for business unit related projects and cross company initiatives.
Providing 24x7 on-call rotation support
Maintaining strictest confidentiality
Work with Infrastructure team on escalating system issues
Complete RCA on system related issues
Creating and maintaining documentation relating to system configuration, processes and procedures

Cloud Migration Strategy Support:

Analyze existing on-premises infrastructure, network, and applications.
Collaborate across multiple business units in developing comprehensive migration plans, including timelines, resource allocation, and risk assessments.
Work closely with IT team colleagues, developers, and stakeholders to understand requirements and address concerns.
Provide analytical, technical, and administrative support in the planning and architecture of new cloud environments.
Assist in the selection of appropriate cloud services for specific applications and workloads.

Cloud Migration Implementation Support:

Collaborate in the design and execution of migration strategies, ensuring system integrity and security during the transition from on premise to cloud environments.
Set up, configure, and support cloud services (e.g., Azure, AWS) based on best practices and security standards.
Utilize tools and scripts to automate and streamline migration processes.
Cloud implementation using IaC (Terraform) and other automation to assure consistency, governance adherence, and control

Cloud Migration Testing and Validation:

Cloud Migration Documentation and Reporting:

Maintain accurate documentation of migration processes, configurations, and changes.
Report on project progress and provide updates to management.

Ongoing Optimization and Support for all Cloud Environments:

Research and analyze cloud patches and maintenance configurations.
Monitor cloud environments post-migration for performance and security.
Assist in the development, maintenance, and support of Level 1 and 2 (CloudOps) Support. Provide Level 3 (Cloud Engineering) Day to Day support (responding and resolving incidents and problems). Mentor junior members on the team
Develop Agile cloud support services following ITSM best practices
Familiarity with ITIL Change and Incident Management
Identify opportunities for optimization and cost savings in cloud usage
Implement and maintain Azure Backups for data protection and recovery. Monitor backup and replication health. Regularly test backup and recovery procedures
Support DR systems testing and planning for cloud-based environments.

Secondary Engineering:

Assist primary engineers in the areas of certificates, Servers OS (Linux/Windows), and Patching

Skills Required:

Strong organizational and project management skills and be able to apply them while working on a large complex technical assignment
Must be able to communicate effectively both written and verbally with excellent English to both technical and non-technical audiences
Ability to manage and prioritize multiple tasks, projects, and priorities to achieve personal, departmental, and corporate goals and objectives.
Skills in exercising initiative, judgment, discretion, and decision making to achieve organizational objectives, identify and resolve IT problems.
Excellent analysis fundamentals and robust troubleshooting skills
Ability to multitask in a fast-paced environment.
Excellent critical thinking skills and attention to detail.

Specific Qualifications:

Preferred Qualifications:

Education: Bachelor's degree in computer science, Information Technology, or a related field.

Cloud Infrastructure Engineer (TMO MaaS)

AWS - Cloud Infrastructure Engineer