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Role: Associate Director - Sales Operations.

Experience: 5+ Years & above .

Location: Bangalore.

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

About The Role

MarketStar is looking for an experienced Program Manager to lead and scale a high-performance BDR & SDR team responsible for driving outbound and inbound campaigns involving cold calling, account penetration, pipeline generation and managing client customer success programs. The role requires strong leadership and people management skills, coaching capability, data-driven performance management and enterprise SaaS sales acumen.

As the Program Manager you'll demonstrate an exceptional ability to execute processes, programs and tools that drive the continued success of customers while enabling scale, providing professional development for the team and building a world-class Customer Success function. The ideal candidate will have a proven record of leading a program and collaborating with sales operations and support teams to build strong business insights and analytics that delight customers, improve brand loyalty and accelerate revenue within a rapidly growing business.

We are looking for rising sales stars to represent our Google ChromeOS & Browser Enterprise clients as they continue their successful expansion into the North America Enterprise space. We are seeking a highly motivated and detail-oriented Business Development Representative (BDR) to join our Google Chrome Enterprise sales motion for the North America region. This role is pivotal in driving demand generation, creating qualified opportunities and building meaningful customer relationships across mid-to-large enterprises.

What will you do

Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base.
Manage outbound strategy & execution, manage pipeline & revenue accountability.
Stakeholder Management.
Hiring & Talent Development.
Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance.
Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell.
Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement .
Drive new business growth through greater customer advocacy and reference-ability.
Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team.
Maximize productivity of team members through proactive performance management, coaching, development and mentoring.
Enhance effectiveness and efficiency through the right orchestration of human and tech engagement.

Skills & Qualifications

Bachelor's degree in Sales and Marketing/Business Development/International Business/Strategic Management/Operations Management.
Preferred MBA in Sales and Marketing, MBA in Business Development, MBA in International Business, MBA in Strategic Management, MBA in Operations Management etc.
Minimum 5+ years of B2B SaaS Sales in the Edtech industry for the US region is mandatory.
Customer success or account management experience.
5 or more years of leadership experience.
Self-driven, collaborative, and motivated to excel in achieving team results.
Ability to lead and manage in a virtual team environment.
Strong empathy for customers AND passion for revenue and growth.
Deep understanding of value drivers in recurring revenue business models.
Analytical, problem-solving, and process-oriented mindset.
Enthusiastic and creative leader with the ability to inspire others.
Demonstrated desire for continuous learning and improvement.
Excellent verbal/written communication, time management, decision making, presentation and negotiation skills.
Tech savvy and proficient with Microsoft Office, sales/customer success technology.

What's in it for you

We are a rapidly growing organization with opportunities across the globe.

We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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