Key Responsibilities

Platform Management: Configure and maintain settings, access controls, and integrations for GitHub, PagerDuty, and Azure DevOps to ensure smooth operations.
Pipeline and Scheduling: Support administration of self-hosted runners/agents, build pipelines, and on-call schedules to maintain operational efficiency.
On-Call Participation: Participate in on-call duties, providing support for up to two weeks per month to ensure platform reliability and issue resolution.
Automation and Reporting: Assist in developing basic automation and reporting solutions to improve resource utilization and provide actionable insights.
User Support: Provide technical assistance, maintain clear documentation, and deliver training to platform users to ensure effective adoption.
Issue Resolution: Diagnose and resolve platform-related issues, collaborating with cross-functional teams to implement effective solutions.
Agile Practices: Utilize SCRUM or Kanban methodologies to manage tasks and support project delivery.

Scrum Board Management

Maintain and update Scrum/Kanban boards in Azure DevOps to reflect accurate sprint progress and task status.
Support sprint planning, daily stand-ups, and retrospectives to ensure alignment and continuous improvement.

DevOps Metrics & Reporting

Work with DevOps engineers to collect and analyze performance and operational metrics from Azure DevOps.
Assist in generating reports and dashboards to support decision-making and process optimization.

Tool Licensing & Administration

Support management of licenses for DevOps tools (e.g., CI/CD, monitoring, and collaboration platforms), ensuring compliance and timely renewals.
Coordinate with procurement and vendor management teams to streamline licensing processes.
Assist in developing onboarding roadmaps for newly acquired DevOps tools, including licensing coordination and team enablement.

Project Coordination & Tracking

Support internal DevOps projects by tracking milestones, risks, and deliverables to ensure timely execution.
Act as a liaison between development and DevOps teams to align priorities and deliverables.

Initiative Support

Partner with DevOps managers to drive strategic initiatives and process improvements.
Assist in preparing presentations, demos, and documentation for internal stakeholders.
Demo & Communication Support
Support the creation and delivery of demos for new tools, processes, or project outcomes.
Ensure clear and timely communication of project status and updates to relevant stakeholders.

Required Skills and Experience

Familiarity with GitHub Enterprise, Azure DevOps, PagerDuty, or similar platforms (training provided for deeper expertise).
Basic understanding of CI/CD tools and processes.
Exposure to scripting (e.g., PowerShell) is a plus but not required.
Familiarity with self-hosted runners/agents and Single Sign-On (SSO) integrations is preferred.
Basic understanding of DevOps methodologies and the Software Development Lifecycle (SDLC).
Knowledge of container technologies (e.g., Docker, Kubernetes) or CI/CD security best practices is a plus.
2+ years of experience in a coordination or support role within IT or DevOps environments.
Familiarity with Azure DevOps, Jira, or similar project management tools.
Experience with Agile methodologies (SCRUM, Kanban) is preferred.
Strong organizational and communication skills, with a focus on cross-team collaboration.

Personal Attributes

Strong communication and collaboration skills to build effective cross-domain relationships.
Familiarity with reporting tools such as Power BI or Excel for metric visualization is a plus.
Basic knowledge of the Software Development Lifecycle (SDLC) and Agile methodologies.
Ability to work independently, manage multiple priorities, and deliver high-quality results.
Detail-oriented with a focus on operational efficiency and continuous improvement.
Proactive, self-motivated, and eager to learn and grow within the role.

Education

Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Masters degree in a recognized discipline is a plus.

Certifications

Relevant certifications (e.g., Azure DevOps Engineer, GitHub Administration, or Agile/SCRUM certifications) are desirable but not required.

Lead Staff Engineer - IT