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Job Responsibilities

As Supervisor, your role will be to assist the Management team with the following:
Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.
Provide strong presence and leadership amongst the team in absence of management Staff.
Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency
Review operating results with the team and identify opportunities to improve performance
Monitor all cashiering procedures are processed in compliance with accounting standards.
Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
Review the reservation book, pre-assign designated tables and follow up on all special requests
Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period
Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
Take personal responsibility to resolve guest issues
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies and legal requirements
Responsible for coordinating training of all staff as required
Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements Education & Certification

Certificate or Diploma and extensive F&B experience Experience
A minimum of 2 years experience at a supervisory level in a 5-star hotel or a deluxe restaurant Other Prerequisite
Basic service and operational knowledge
Have a well-groomed, professional appearance.
Willing and able to work on shifts, weekends and public holidays
Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

F&B Supervisor - Paiza Club