Introduction

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Role Overview

We are looking for a Senior QA Analyst with strong experience in Order Management Systems,

preferably Fluent Commerce OMS The role involves ensuring high-quality delivery across

complex eCommerce and supply chain workflows through functional, integration, and API

testing.

Key Responsibilities

Ensure adherence to QA standards, testing methodologies, and best practices across

the QA team

Participate in and lead requirement analysis sessions to clearly understand business and

technical objectives

Design, create, and execute comprehensive test cases based on user stories and

acceptance criteria

Validate end-to-end OMS workflows including order capture, orchestration, fulfillment,

and returns

Perform functional, regression, and integration testing across OMS and connected

systems

Collaborate with developers, business analysts, and stakeholders to identify, log, and

track defects to closure

Conduct API testing using tools like Postman to validate integrations between OMS and

external systems

Support UAT cycles, defect triage, and release validation
Contribute to test planning, estimation, and QA reporting
Mentor junior QA team members and drive quality ownership within the team

Required Skills & Experience

5–8 years of experience in Quality Assurance with strong functional testing expertise
Hands-on experience with OMS platforms such as Fluent Commerce OMS
Strong understanding of eCommerce and supply chain workflows (Order lifecycle,

Inventory, Fulfillment, Returns)

Experience in API testing (REST/JSON) using tools like Postman
Familiarity with test management and defect tracking tools (JIRA, Xray, Azure DevOps,

etc.)

Ability to create detailed test scenarios, test cases, and test data
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills

Good to Have

Experience with test automation tools (Cypress, Playwright, Selenium, or Robot

Framework)

Exposure to performance or accessibility testing
Knowledge of CI/CD pipelines and Agile/Scrum methodologies
Experience working in distributed/global teams

Key Competencies

Quality ownership and attention to detail
Ability to work in fast-paced, client-facing environments
Strong collaboration and leadership mindset
Proactive risk identification and mitigation

Education

Bachelor's degree in Engineering, Computer Science, or related field

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.

Senior Quality Assurance Analyst - OMS