Job Description:

Collaborate with customer success teams to create documentation, tutorials, and training programs that enable effective sales and customer engagement.
Develop compelling product narratives, presentations, and materials to help sales teams communicate the platform's value proposition.
Gather market insights and customer feedback to refine product messaging and positioning.
Translate user needs into detailed product requirements and specifications (SRS).
Lead use case development and manage prioritization of product requirements.
Oversee the full Design History File (DHF) suite, ensuring regulatory and process compliance.
Collect and analyze post-release feedback to drive continuous product improvement.
Partner with engineering, product development, and design teams to guide technical execution and ensure timely delivery.
Work with customer support and implementation teams to ensure a seamless customer experience.
Serve as a subject matter expert, offering technical guidance to internal teams and customers.
Build and maintain strong relationships with key customers and industry partners.
Act as the voice of the customer within the organization, ensuring product decisions align with user needs and business goals.
Prioritize product features and enhancements based on market trends, customer feedback, and business impact.

Required Skills & Experience:

Bachelor's degree in Genetics, Genomics, Bioinformatics, or a related technical discipline (Master's or higher preferred).
2–3 years of proven experience in technical product management, ideally within genomics, life sciences, or related industries.
Strong background in managing full product lifecycles, from requirements gathering to post-release improvement.
Deep understanding of genomics technologies, data interpretation platforms, and industry workflows.
Demonstrated analytical skills with the ability to assess risks, prioritize tasks, and develop data-driven solutions.
Proven ability to collaborate effectively with cross-functional teams including engineering, sales, and customer success.
Experience engaging with customers to gather insights, define requirements, and advocate for their needs.
Excellent communication and presentation skills, able to translate complex technical concepts for diverse audiences.
Proficiency with product management tools such as Jira and Confluence, and familiarity with Agile or Scrum methodologies.

Technical Product Manager