Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Master Data Governance MDG Tool

Good to have skills : NA

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain reliability and efficiency within the business environment, contributing to the overall stability and success of organizational processes.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of system issues.
Document and communicate findings and solutions clearly to stakeholders.
Assist in the continuous improvement of support processes and tools.
Provide guidance and support to junior team members to foster skill development.

Professional & Technical Skills:

Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.
Experience with data management and governance processes within enterprise systems.
Strong analytical skills to diagnose and resolve complex software issues.
Ability to work with multiple system components and understand their interdependencies.
Effective communication skills to interact with technical teams and business users.
Familiarity with software troubleshooting methodologies and root cause analysis.

Additional Information:

The candidate should have minimum 3 years of experience in SAP Master Data Governance MDG Tool.
This position is based at our Bengaluru office.
A 15 years full time education is required.

, 15 years full time education