Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Role Summary The LOA Support Associate provides day-to-day administration and coordination of employee leave of absence programs, ensuring compliance with federal, state, and local regulations. This role serves as a primary point of contact for employees and managers navigating leave processes, delivering a consistent and empathetic client experience. Key Responsibilities Administer employee leave requests including FMLA, ADA, STD, LTD, state-mandated leaves, and personal/military leaves in accordance with applicable laws and company policy Serve as the first point of contact for employees and managers on leave-related inquiries, providing clear guidance on entitlements, documentation requirements, and timelines Review and process medical certifications and supporting documentation to determine leave eligibility Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What are we looking for Maintain accurate and up-to-date leave case records in the HRIS or case management system Coordinate return-to-work processes, including modified duty or accommodation requests in partnership with HR and managers Track and monitor intermittent leave usage and flag patterns or compliance concerns Ensure timely communication to employees throughout all stages of the leave lifecycle Support audits and reporting on leave cases, trends, and compliance metrics Escalate complex or sensitive cases (e.g., ADA accommodations, contested claims) to senior team members or legal as appropriate Stay current on changes to federal and state leave laws affecting US-based employees Qualifications Required 1–3 years of experience in HR, benefits administration, or leave of absence management Working knowledge of FMLA, ADA, and state leave laws Strong attention to detail and ability to manage a high volume of cases simultaneously Proficiency in Microsoft Office (Excel, Outlook); experience with HRIS or case management tools a plus Excellent written and verbal communication skills Ability to handle confidential information with discretion Preferred Experience supporting a US-based client in an outsourced or shared services environment Familiarity with platforms such as Workday, SAP, PeopleSoft, or dedicated LOA tools (e.g., AbsenceSoft, Novu) Associate s or Bachelor s degree in Human Resources, Business Administration, or related field Competencies Client service orientation Attention to detail and accuracy Empathy and professionalism when handling sensitive situations Organizational and time management skills Collaborative team player with ability to work independently

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts, Any Graduation