JD

Financial

Strategic

Survey the global environment to identify best practices in the areas of branding, customer relations and customer care management for residential projects;
Provide inputs to superiors for developing appropriate strategies to address / incorporate the same in BEL

Operational

Maintain systems to capture regular market information and changing residential customer preferences
Handle residential customer enquiries via different channels (telephone, e-mail, agents, walk-ins etc.); Develop a rapport with customers and arrange for / personally take the customer on site visits
Follow-up with customers to close bookings and collect timely payments
Liaise with authorized banks / financial institutions to secure loans for residential customers
Regularly interact with customers and respond to all customer queries and complaints; Escalate issues to the Project Sales Head – Marketing (Residential), if required
Work closely with customers to understand modifications / interior specifications; Promptly communicate the same to the Engineering Department
Coordinate with the Engineering, Legal and Liaison Departments to ensure timely handover and completion of possession formalities
Collate and maintain a database of residential sales agreements / deeds etc, customer feedback
Prepare MIS for residential sales on a timely basis; Periodically submit the same to the Manager – Marketing (Residential)

People

Foster an environment of learning, excellence and innovation within all aspects of team work Mentor and guide Trainees to develop their capabilities

Dy. Manager - Sales