Field Service Manager – SCADA Commissioning (Substation Automation)

Location: Pan-India (extensive travel)

Experience: 4–6 years

Department: Customer Support / Field Services

Employment Type: Full-time

Role Overview

We are seeking a hands-on Field Service Manager to lead and execute commissioning, testing, and troubleshooting of SCADA and Substation Automation Systems across Pan-India projects. The role demands strong technical proficiency in SCADA software (PSO, EPAS, Zenon), industrial communication protocols, and protection/automation systems, along with the ability to manage site deliverables, customer expectations, and cross-functional coordination.

Key Responsibilities / Deliverables

SCADA Commissioning & SAT

Plan and conduct commissioning, testing, and troubleshooting of SCADA systems for substation automation projects using PSO, EPAS, and Zenon.
Perform Site Acceptance Tests (SAT); prepare test procedures and reports.

Substation Automation & Protection Integration

Configure and integrate numerical relays (Schneider, ABB, Siemens, GE) and verify protection I/O, GOOSE messaging, and HMI/SCADA mappings.
Validate SAS architectures including IED integration, bay-level controls, gateway engineering, and time synchronization.

Protocols & Communication

Implement and troubleshoot IEC 61850, Modbus RTU, Modbus TCP/IP, Profibus, and Ethernet/IP networks, including VLANs, managed switches, and redundancy (RSTP/PRP/HSR where applicable).

PLC/RTU Engineering

Develop, modify, and debug logic for PLC (M580/M340) and RTU (Saitel/T500); perform point-to-point checks and interlocking validation.

Quality, Documentation & Compliance

Maintain as-site documentation: architecture drawings, communication matrices, ICD/SCD/CID files, I/O lists, test sheets, method statements, and redlines markup.
Ensure compliance with utility standards, cybersecurity guidelines, and safety protocols.

Customer & Stakeholder Management

Lead site execution, manage contractors, and act as the primary technical interface with customers (utilities, EPCs, end users).
Provide on-site training and knowledge transfer to customer teams.

Issue Resolution & Escalation

Drive root cause analysis, corrective/preventive actions, and coordinate with engineering/R&D for complex issues.

Operational Rigor

Plan daily site activities, track milestones, and report progress; manage materials, tools, and test equipment availability.

Key Competencies

Strong commissioning & troubleshooting skills in SCADA/SAS environments.
Practical knowledge of IEC 61850 engineering (SCL/ICD/CID/SCD), MMS/GOOSE/SV concepts.
Hands-on with PSO, EPAS, Zenon (or equivalent SCADA platforms).
Proficiency with Modbus RTU/TCP, Profibus, Ethernet/IP and industrial networking.
Experience with numerical relays (Schneider, ABB, Siemens, GE).
Working knowledge of PLC (M580/M340) and RTU (Saitel/T500) programming.
Readiness for Pan-India travel and on-call.
Strong communication, documentation, and customer handling skills.
Safety-first mindset; adherence to LOTO and site HSE requirements.

Qualifications

B.E./B.Tech in Electrical/Electronics/Telecommunication (Mandatory).
4–6 years of relevant experience in substation automation/SCADA commissioning.

Good to Have (Preferred):

Certifications: IEC 61850 Engineer, Schneider EcoStruxure/EPAS/PSO, COPA-DATA Zenon, networking (CCNA/Industrial Ethernet).
Exposure to utility specifications (EIL/PGCIL/State DISCOMs), cybersecurity basics, NTP/PTP time sync.

Key Performance Indicators (KPIs)

On-time SAT completion and project handover.
First-time-right commissioning & defect closure cycle time.
Compliance to HSE and quality standards.
Customer satisfaction (CSAT/NPS) and escalation avoidance.
Documentation accuracy and as-built completeness.

Travel & Work Conditions

Extensive Pan-India travel (70–90% as per project needs).
Work at substations/industrial sites with adherence to company and client HSE norms.
weekend work as per commissioning windows.

Looking to make an IMPACT with your career

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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150 000+ employees in 100+ countries

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Manager -Field Service Engineer - Navi Mumbai