About This Job

Think Design Collaborative

Location: Bengaluru, Karnataka, India

Work Mode: On-site

Industry: IT Services and IT Consulting,Information Services,Technology, Information and Media

Job Description

We are looking for an Experience Design Operations Manager to work closely with the Global Chief Experience Design Officer, Havas CX, in scaling and operationalising the Experience Design (UX/CX) practice across markets within Havas CX. This is an individual contributor role, requiring strong ownership and the ability to operate independently across stakeholders and multiple geographies.

This role sits at the intersection of design, operations, and cross-market collaboration- enabling better visibility into capability and capacity, supporting smarter resourcing decisions, and strengthening how Experience Design is activated across projects and opportunities.

This is not a pure coordination role. It requires someone who can structure ambiguity, connect teams, and build systems that enable design at scale.

Key Focus Areas

Resource capacity & capability visibilityPractice operations, MIS & reportingKnowledge systems & repositoriesAI capability coordinationCommunity & learning initiativesReusable service offerings

Key Responsibilities

Resource & Capability Planning (Cross-Market)

Maintain and evolve systems that track Experience Design capability and capacity across marketsAct as a central point of contact for cross-market design resourcing needsSupport staffing and matchmaking for pitches and live projectsTranslate demand (scope → roles → capacity) to enable faster, more effective resourcingBuild visibility into capability distribution and gaps

Practice MIS & Reporting

Build and maintain recurring Experience Design MISTrack utilisation, collaboration patterns, and capability demandProvide visibility into cross-market participation across projectsGenerate insights to inform resourcing strategies (onshore / nearshore / offshore)

Knowledge Systems & Repository Management

Manage and scale the Experience Design knowledge ecosystem (SharePoint)Organise and maintain repositories of:credentials & proposalscase studies & frameworksplaybooks & learning contentDrive adoption and contribution across teams

AI Coordination (Experience Design)

Identify and track AI-led design initiatives across marketsSynthesize learnings into reusable assets, best practices, and frameworksSupport capability-sharing across teamsHelp translate experimentation into scalable practice

Service Offerings & Capability Building

Structure and package reusable Experience Design offerings (UX, UI, Data Design, Service Design, User Research, etc)Maintain capability decks and supporting materialsSupport activation of these offerings across markets

Community & Learning Enablement

Support learning initiatives (talks, sessions, internal communities)Maintain archives of knowledge and sessionsEnable stronger participation and consistency across regions

What Success Looks Like

Clear visibility into Experience Design capability, capacity & demandFaster and more effective cross-market collaboration and staffingStrong adoption of knowledge systems across teamsAI and specialised capabilities structured into usable offeringsA more connected and operationally mature Experience Design practice

Candidate Profile

Must-have

6–10 years of experience in design operations, programme management, or consulting/agency environmentsStrong understanding of Experience Design (UX/CX/Product Design)Proven ability to manage systems, reporting, and cross-team coordinationStrong organisational and systems-thinking capabilityExcellent communication and stakeholder management skillsComfortable working across teams and time zonesPrior experience in design / CX / digital agency environments is essential

Good to have

Experience in capability mapping or resource planningExposure to knowledge management platforms

What This Role Is Not

Not an administrative or EA roleNot a generic operations roleNot a delivery-only UX/design roleThis role is not suited for pure UX/UI designers looking to move into operations without prior experience in design ops or program management.

How to Apply

If you're excited about building and scaling design practices, and enjoy working at the intersection of design, systems, and collaboration- we'd love to hear from you.

About Think Design

Think Design is an award-winning UX Strategy firm with expertise in User Research, Data, UI UX Design and CX. Since 2004, we have been powering mission-critical initiatives of some of the world's most renowned organisations and brands, transforming businesses across industries and impacting millions of users through our outcomes.

Think Design was founded by 3 Designers from NID, Ahmedabad, with a motivation to change the design landscape in India. Today, Think Design is part of Havas Group, one of the world's largest Media & Communications groups with presence in 100+ countries.

To know more about us, please visit https://think.design/

Experience Design Operations Manager (Cross-Market)