Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for taking ownership of MIS reporting and report generation.

Role Accountability

Identify areas of process improvements & standardization & implement the requisite changes
Perform Audits process wise Time Motion Studies & validate all performance exceptions
Ensure Process wise documentation of SOPs for all reports
Identify and implement opportunities to migrate manual process/exception workflow to Support Central/online portals
Ensure Database Management at various channels
Prepare MIS accurately as per defined timelines and circulate to relevant stakeholder by regular review of DL
Generate Critical reports (which covers financial inputs), Executive Dashboards for Senior Management covering all key business metrics
Ensure policy and process adherence in Reports, MIS preparations
Identify opportunities to automate maximum reports & MIS; reduce non value added activities
Set up & monitor Tracking mechanism for Timeliness & accuracy of the the reports
Facilitate New reporting requirements from Key Stakeholders & build logics for the same
Ensure Data and analytics support for the Customer Services team
Coordinate with various teams for any new reporting requirements or modifications in current reports
Come up with improvement opportunities basis observations
Manage and deliver ad hoc request from line and other teams
Ensure smooth transition of regular reports on automated tools like Tableau, Power BI
Ensure automated scheduling of reports so that reports are published to end user even on holidays
Ensure automated dump alignment to end user basis requirement
Perform process documentation and compliance adherence

Measures of Success

Reporting Timeline %
Reporting Accuracy %
Scheduling Efficiency %
Automating key reports % of overall reports to be automated
Ad hoc- Data fulfillment % within defined TAT
Automation & Rationalization of reports, MIS
Process wise Target setting/revision
Timeline Adherence
Data Accuracy %
100% SOP documentation as per the current dynamics
Process adherence as per MOU

Technical Skills / Experience / Certifications

Proficient with MS Office, MS Access, SQL, SAS & other Analytical Tools
CS/PRA/WFM knowledge preferred

Competencies critical to the role

Process Orientation
Detail Orientation
Stakeholder Management
Analytical Ability

Qualification

Graduate in any discipline

Preferred Industry

FSI

Assistant Manager - WFM Performance Reporting & Analytics