Javascript, Glide APIs, Service Operations Workspace, Employee Center Pro, ServiceNow data model, Service Portal customization, ITSM modules, SOAP APIs, ServiceNow development, UI Builder, ServiceNow scripting

Power Bi, Incident Management, Excel, Servicenow, Itil Processes, Change Management, Major Incident Management, Problem Management, Service dashboards, SLA KPI governance, Monitoring, Operational reporting