Description

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide

Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales, account management, and customer success — and is critical to scaling our SMB shipper base and deepening wallet share across the cohort.

The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities

Key Responsibilities

Volume & Revenue Growth
Own and drive volume and revenue targets for the SMB shipper segment
Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage
Develop and implement strategies to increase share of wallet among existing SMB shippers
Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth
Account Management
Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
Proactively identify at-risk accounts and implement retention strategies to reduce churn
Negotiate and manage commercial terms in alignment with business objectives
New Shipper Activation
Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment
Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates
Work cross-functionally with product, tech, and operations teams to remove onboarding friction and improve self-serve capabilities
Track onboarding funnel metrics and drive continuous improvement
Customer Service Team Management
Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Basic Qualifications

Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing
Experience in analyzing data to drive decisions
4–7 years of experience in sales, account management, or business development, preferably in logistics or e-commerce industry
Experience managing and mentoring customer-facing teams

Preferred Qualifications

Prior experience working with SMB or D2C segments in India
Familiarity with logistics/shipping industry dynamics and competitive landscape
Excellent communication, negotiation, and stakeholder management skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Karnataka - B56

Job ID: A10402338

SMB Growth Manager - Amazon Shipping, IN Amazon Shipping