Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

Act as the ongoing interface between the client and the system or application. Responsible for administration of Microsoft Windows Server environments and Ansible-based configuration management and automation across hybrid on-premises and cloud infrastructure.

Roles & Responsibilities

Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including installation, configuration, hardening, and lifecycle management

Administer Windows infrastructure services: File & Print Services, Windows Failover Clustering

Maintain Ansible playbooks and roles targeting Windows nodes via WinRM for configuration management, software deployment, and patching

Manage Windows patch compliance using WSUS with Ansible orchestrating patching workflows and post-patch validation

Maintain Ansible Automation Platform (AAP) / AWX: job templates, credentials, projects, schedules, and role-based access for operations teams

Monitor Windows Server health, event logs, resource utilization, and service availability across on-premises and cloud-hosted instances

Perform capacity planning, disk and storage management, and resource optimization across the Windows estate

Support server build and decommissioning workflows including OS deployment, application installation, and domain join automation via Ansible

Maintain system documentation, Ansible playbook repositories (Git), runbooks, and Windows configuration management records

Enterprise Tools & Platforms

Windows Server:WSUS, Windows Admin Center, Failover Cluster Manager

Ansible: Ansible Core, Ansible Automation Platform (AAP), WinRM, Ansible Vault, Git

PowerShell: PowerShell DSC, PowerShell remoting, WSUS scripting, task automation

Patch Management: WSUS, Ansible patch playbooks, Azure Update manager

Monitoring: Windows Event Viewer, Splunk

Cloud: AWS Systems Manager, Azure Arc (on-premises Windows nodes in Azure)

Automation: Ansible, PowerShell, PowerShell DSC, Python (pywinrm), Git

ITSM: ServiceNow

SLA / KPI Ownership

Ensure adherence to SLA/KPI commitments across all managed Windows Server and Ansible automation environments including patching

Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all Windows infrastructure incidents

Monitor Windows patch compliance rates, Ansible job success rates and server availability

Publish service performance reports and contribute to monthly service review decks

Client Facing Responsibilities

Participate in war room calls during major Windows platform incidents

Handle escalation matrix and maintain clear communication with application, security, and business stakeholders

Provide timely status updates during incidents, patch cycles, and change events

Participate in governance, service review, CAB, and capacity planning meetings

Coordinate with Microsoft Premier Support and Red Hat (Ansible) support for critical issue

Professional & Technical Skills

Strong communication and stakeholder management skills in a client-facing environment

Ability to handle critical Windows platform incidents and coordinate escalations under pressure

Flexible to work in a hybrid on-call or 24/7 rotation model as required

Strong analytical mindset with a focus on automation, repeatability, and configuration consistency

Willingness to continuously develop Ansible skills and champion infrastructure-as-code practices within the Windows estate

Microsoft Windows Server (2012/2016/2019/2022/2025), Ansible (Automation & Configuration Management PowerShell, Hybrid Windows Infrastructure Operations, WSUS, Azure update Manager

3 to 5 years of total experience in Windows Server administration with hands-on Ansible automation in a hybrid environment

Hands-on experience writing Ansible playbooks and roles targeting Windows nodes using WinRM / HTTPS transport

Practical experience with Windows patch management using WSUS including automation via PowerShell or Ansible

Familiarity with Ansible Automation Platform (AAP) for centralized automation job

Exposure to hybrid Windows management using Azure Arc is a plus

Microsoft Certified: Windows Server Hybrid Administrator Associate preferred Red Hat Ansible Automation Specialist a strong plus

Additional Information

Bachelor's degree in Computer Science, Information Technology, or a related discipline. Relevant industry certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate, Red Hat Certified Engineer (RHCE), or Red Hat Ansible Automation Specialist are strongly preferred.
A 15 years full time education is required.