Job Title: Automation & Gen AI Specialist (Customer-Facing)

Role Overview:

We are seeking a dynamic and innovative Automation & Generative AI Specialist who can design, develop, and implement intelligent automation solutions while effectively engaging with customers through impactful presentations. This role blends technical expertise in AI/automation with strong communication and stakeholder management skills.

Key Responsibilities:

Automation & AI Development

Design and implement end-to-end automation solutions using RPA tools (UiPath, Automation Anywhere, Power Automate, etc.).
Develop and deploy Generative AI solutions using LLMs, prompt engineering, and AI frameworks.
Integrate AI models with enterprise systems, APIs, and workflows.
Identify automation opportunities to improve efficiency and reduce operational costs.
Monitor, optimize, and maintain automation pipelines and AI solutions.

Generative AI Use Cases

Build AI-powered solutions such as:

Chatbots and virtual assistants
Document processing and summarization
Content generation tools
Intelligent decision-support systems

Work with data teams to curate datasets and fine-tune AI models.
Ensure ethical AI practices, data privacy, and compliance.

Customer Engagement & Presentation

Conduct customer-facing presentations, demos, and workshops on AI and automation capabilities.
Translate technical concepts into business-friendly insights.
Create compelling POCs (Proof of Concepts) and solution demos tailored to client needs.
Collaborate with sales and pre-sales teams to support deal closures.
Act as a trusted advisor to clients on digital transformation initiatives.

Stakeholder Collaboration

Work cross-functionally with product, engineering, and business teams.
Gather client requirements and convert them into scalable technical solutions.
Provide regular updates to stakeholders and leadership.

Required Skills & Qualifications:

Experience Required

5-10 years of overall experience in Automation, RPA, and AI/Generative AI solutions
Minimum 2-3 years of hands-on experience in Generative AI / LLM-based solutions
Proven experience in customer-facing roles, pre-sales, or consulting environments
Demonstrated excellent communication and presentation skills, with the ability to articulate complex technical concepts to business stakeholders
Hands-on experience in delivering customer demos, POCs, and solution walkthroughs for AI and automation use cases
Prior experience in designing and delivering end-to-end automation solutions is highly preferred

Software Development Specialist Advisor