Future-proof your advertising and marketing career. Join Scatter.

At Scatter, meaningful content is at the heart of modern marketing strategy. From tactical campaigns to far-reaching transformational programs, the team at Scatter works on growing our partners businesses. Scatter makes it easier for our client's consumers to find their brand online, leading to a better offtake. Because messaging produced by us should significantly impact consumers everyday lives.

Our days feature high-energy calls and enlightening brainstorms with internal teams and clients. The work involves rushing about and pulling out all the stops, all to ensure that the results that reach our clients are nothing less than perfect. With a workforce of 60+ employees, you can be assured of a great learning curve, where in addition to your role, you often contribute inputs to teams you work alongside.

Regardless of your location or position, every member of the Scatter team is united by a common goal: create content that creates BUSINESS IMPACT for our clients.

Position: Assistant Manager - Customer Success

City: Mumbai

CTC: up to 7.5 LPA

Annual Retention Bonus – 10%. This is part of the above CTC and is released on completion of one year. Subject to being on the payroll and not serving a notice period.

Role & Responsibilities

Strengthen relationships with our clients and ensure a robust NPS.
Manage large-scale campaigns and track projects using CRM systems.
Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
Understand clients marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.
Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.
Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.
Stay current with industry trends, best practices, and emerging technologies to provide clients with innovative and executable solutions.
Organize regular client training sessions and workshops to educate them on content marketing and industry developments.

Qualifications & Skills

Bachelor's degree in marketing, business, or a related field.
A minimum of 3+ years experience in a customer success or account management role, necessarily in a digital agency or marketing environment.
Clear understanding of content marketing and familiarity with digital marketing.
Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.
Analytical mindset with the ability to appreciate data and other metrics.
Prior experience with monthly revenue reporting and MIS reporting.
Project management skills, with the ability to manage multiple client accounts simultaneously.
Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.
Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.

And finally, what's it like working with us

We're all about celebrating differences, working together like a well-oiled machine, and making sure every team member feels empowered to bring their A-game.

Along with an exciting salary package and medical insurance, you'll also enjoy an annual week off for the whole crew from Christmas to the New Year (yeah, it's on the house, not cutting into your regular leave stash). It's not just a job; it's a place where your ideas matter, your uniqueness is celebrated, and your career growth is a big deal. We can't wait to have you on board and be part of the Scatter story!

Customer Success Manager

Assistant Manager - Customer Success