Job Code- 122674

Job Title- IND Consultant II - Contract Lifecycle Management Support Specialist

Solution Line- ASC Compliance COE

Position type- Full Time

Work Location- Gurugram

Working style- Hybrid

Sub ARL- 7.2

Shift Time- 8 AM to 5 PM

People Manager role: No

Required education and certifications critical for the role-

Bachelor's degree in Business Administration, Legal Studies, Information Management, Communication, or related field.

Required years of experience -

2+ years of experience with CLM tools (e.g., Evisort, Ironclad, Icertis, Agiloft) or similar enterprise systems.

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

We are seeking a proactive and communicative Contract Lifecycle Management Support Specialist to support the adoption, optimization, and continuous improvement of our Contract Lifecycle Management (CLM) system. This role will be responsible for training users, providing ongoing support, and identifying opportunities to streamline and enhance contract-related processes across the organization.

JOB RESPONSIBILITIES :

Develop and deliver training sessions (live, virtual, and recorded) for new and existing users of the CLM tool.
Create and maintain user guides, FAQs, videos and other training materials.
Serve as the first point of contact for user questions, troubleshooting, and issue resolution.
Gather user feedback and translate it into actionable insights for system or process enhancements.
Work with system administrators to configure or enhance CLM workflows and templates.
Monitor system usage and performance to ensure alignment with business needs.
Support change management initiatives to drive adoption of the CLM tool across departments.
Recommend improvements to enhance CLM adoption, user experience, repository usability and efficiency.

SKILLS/COMPETENCIES REQUIRED :

Bachelor's degree in Business Administration, Legal Studies, Information Management, Communication, or related field.
2+ years of experience with CLM tools (e.g., Evisort, Ironclad, Icertis, Agiloft) or similar enterprise systems.
Strong communication and presentation skills.
Experience in training, technical support, or process improvement roles.
Familiarity with contract workflows and lifecycle stages.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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