Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Information Security (GIS) protects the Bank's systems, data, and platforms. The Cyber Security Technology function develops and maintains security products, including SOAR platforms such as Tines, to enable secure and scalable operations.

Job Description

This role is responsible for designing and delivering observability, analytics, and reporting capabilities for the SOAR platform (Tines). The Splunk Analyst will build a unified data foundation by inventorying and normalizing Tines-generated logs, enabling consistent reporting and data-driven decision-making.

Key focus areas include developing production-grade dashboards, alerts, and reporting frameworks to monitor platform health, adoption, and operational performance across 25+ teams. The analyst will partner with engineering and security operations teams to improve visibility, drive standardization, and enable actionable insights.

Responsibilities

Design and implement Splunk-based observability solutions for SOAR (Tines) platform
Inventory, ingest, and normalize logs from Tines workflows into Splunk
Develop and maintain a comprehensive data dictionary for log sources and metrics
Build dashboards and reporting for:
- Platform health and reliability
- Workflow performance and failures
- Adoption and usage trends across teams
Configure alerts and monitoring rules to proactively identify issues
Partner with engineering and security operations teams to:
- Define data models and reporting requirements
- Improve instrumentation and logging standards
Develop stakeholder-facing reporting that drives adoption and transparency
Enable data-driven decision making through actionable insights and trend analysis
Continuously enhance dashboards, queries, and data models for performance and scalability
Ensure observability solutions align with enterprise data governance and security standards

Requirements

Education : Bachelor's degree in Computer Science, Information Security, or a related field

Certifications If Any : NA

Experience Range : 8+ years

Foundational skills

Splunk Expertise: Strong proficiency in SPL, dashboards, alerts, and data ingestion
Data Modeling & Normalization: Experience structuring log data for scalable analytics
Observability & Monitoring: Hands-on with logging, metrics, alerting, and platform health tracking
SOAR & Security Platforms: Exposure to Tines or similar orchestration platforms
Dashboard Development: Ability to design intuitive, insight-driven dashboards for diverse stakeholders
Programming/Scripting: Working knowledge of Python or similar languages for data processing
Analytical Thinking: Strong ability to identify patterns, anomalies, and improvement opportunities
Stakeholder Management: Ability to translate technical data into clear, business-relevant insights
Data Governance: Understanding of data quality, consistency, and security principles

Desired skills

Experience with Tines or other SOAR platforms
Familiarity with security operations workflows and incident management
Knowledge of data visualization best practices
Exposure to enterprise observability frameworks
Experience working with cross-functional teams at scale (20+ teams)
Exposure to platform engineering, developer enablement, or self-service automation models.
Certifications in PKI, Venafi, or related security technologies.
Experience working in Agile and DevOps environmen

Work Timings : 11.30 Am to 8.30 pm

Job Location : Hyderabad/Chennai

Software Engineer III - GBS IND