AI Application Support & Enablement Engineer, Analyst

Position Overview

Job Title: AI Application Support & Enablement Engineer

Corporate Title: Analyst

Location: Pune, India

Role Description

Shared Application & Services defines the standardized use and further development of shared platforms and applications. As a result, SAS offers reusable, scalable, and costefficient solutions for endtoend business processes.
The AI Application Support & Enablement Engineer plays a critical role in supporting and enabling internal teams to successfully adopt and use the organization's AI SaaS platform. This role sits between platform engineering and internal tenants, focusing on onboarding, technical support, troubleshooting, and enablement of AI applications, APIs, and services.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your Key Responsibilities:

AI Platform Support - Provide daytoday technical support for internal users consuming AI models, APIs, and applications on the shared AI platform.
Tenant Onboarding & Enablement - Support onboarding of new teams and use cases, including access setup, configuration, quotas, and usage guidance.
Issue Troubleshooting & Resolution - Diagnose and resolve issues related to AI application usage, model inference, API integrations, authentication, permissions, and configuration.
Collaboration with Engineering - Act as a bridge between platform engineering and internal tenants by triaging issues, escalating defects, and providing detailed problem context.
Documentation & Knowledge Base - Create and maintain user guides, FAQs, runbooks, onboarding documentation, and sample notebooks or code snippets.
Usage Monitoring & Insights - Monitor platform usage, errors, and limits identify recurring issues and recommend improvements to platform stability and usability.
Enablement & Best Practices - Educate internal teams on best practices for using AI models, prompt design, responsible AI usage, and platform capabilities.
Continuous Improvement - Collect feedback from tenants and contribute to product and feature enhancements to improve developer and user experience.

Your skills and experience

Bachelor's degree from an accredited college or university with a concentration in Computer Science, Engineering, or equivalent.
More than 2 years of relevant experience in application support, platform support, or engineeringadjacent roles.
Strong understanding of APIs, REST services, and application integration concepts.
Familiarity with AI/ML concepts such as model inference, prompts, and evaluation (handson experience is a plus).
Experience troubleshooting applicationlevel issues using logs, metrics, and monitoring tools.
Working knowledge of cloud platforms (GCP preferred), IAM, and basic networking concepts.
Ability to write scripts or utilities in Python, Java or similar languages for automation and troubleshooting.
Strong problemsolving, communication, and stakeholder management skills.
Experience working in agile teams and collaborating with crossfunctional stakeholders.
Good to have: GCP Document AI, Software development experience in Java(Spring Boot), Python(FastAPI), React.

Good to have:

Exposure to Generative AI platforms, LLMs, or AI orchestration tools
Experience with notebooks (Jupyter), SDKs, or internal developer platforms
Familiarity with monitoring/logging tools and dashboards
Understanding of responsible AI, governance, or compliance considerations

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.