Introduction

The IBM Storage Software team is looking for a Ceph L3 Engineer to join us in Pune, India. In this role, you'll be required to have a deep background in Linux storage system administration and development. In this role, you will deliver an outstanding sustaining experience to our Ceph and its layered product support teams and customers. You will be an escalation point for critical customer issues and a mentor across the globe for L2 Support Engineers and partners. As a Ceph L3 Engineer, you will need to have experience with large and complex systems and be able to think creatively, learn new things, and adapt to a constantly changing environment.

Your Role And Responsibilities

You will handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide better customer experience on their most impactful issues.
You will be responsible for providing help to L2 support engineers.
You will be part of Ceph development teams where you must fix customer-reported issues to ensure our customers and partners receive an enterprise-class product.
You will work to exceed customer expectations by providing outstanding sustaining service and ensuring that regular updates are provided to L2 teams.
You will need to understand our customer's and partner's needs and work with product management teams on driving these features and fixes directly into the product.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

5+ Years of experience working as a L3, sustaining or development engineer or directly related experience.
Senior-level Linux Storage System administration experience, including system installation, configuration, maintenance, scripting via BASH, and utilizing Linux tooling for advanced log debugging.
Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.
Must be able to work and collaborate with a global team and strive to share knowledge with peers.
1+ years of working with Ceph/Openshift/Kubernetes technologies.
Strong scripting (Python, Bash, etc.) and programming skills (C/C++).
Able to send upstream patches to fix customer-reported issues.
In-depth knowledge of Ceph storage architecture, components, and deployment.
Hands-on experience with configuring and tuning Ceph clusters.
Understanding of RADOS, CephFS, and RBD (Rados Block Device).

Preferred Technical And Professional Experience

Knowledge of open source development, and working experience in open source projects.
Certifications related to Ceph storage and performance testing are a plus.
Familiarity with cloud platforms (AWS, Azure, GCP) and their storage services.
Experience with container orchestration tools such as Kubernetes.
Knowledge of monitoring tools (Prometheus, Grafana) and logging frameworks.
Ability to work effectively in a collaborative, cross-functional team environment.
Knowledge of AI/ML, exposure to Gen AI

Ceph L3 Engineer - Pune