Director Global Financial Shared Service Center (Pune, India)

Job Title

Director Global Financial Shared Service Center (FSSC)

Location

Pune, India

Reports To

Managing Director Group Finance, Accounting & Tax

Department

Group Finance, Accounting & Tax

About the Role

We are seeking an experienced, strategic, and results-oriented Director to lead our Global Financial Shared Service Center (FSSC) based in Pune, India.

This role is responsible for the end-to-end global service delivery of core finance processes, including:

Record-to-Report (R2R)
Lead-to-Cash (L2C)
Procure-to-Pay / Accounts Payable (AP)

In addition, the role holds regional accountability for APAC across:

Tax and compliance
Credit management
Payroll services

The Director will ensure the efficient, compliant, and scalable delivery of shared finance services worldwide, while driving continuous improvement, automation, and transformation initiatives.

This position requires strong leadership, operational excellence, and the ability to influence senior stakeholders across global finance and business functions.

Key Responsibilities

1. Global Service Delivery Leadership

Lead the global delivery of R2R, L2C, and AP processes, ensuring accuracy, timeliness, and compliance
Refine and deliver on the globally standardized service delivery model, including SLAs and KPIs
Transform the organization from transactional shared services to a value-driven, insight-led GBS function
Drive standardization of processes, policies, and systems across regions
Lead digital transformation (automation, analytics, AI, workflow tools) to modernize finance operations
Shape the long-term GBS operating model (location strategy, governance, service catalog)

2. APAC Regional Accountability

Oversee APAC service delivery for:
- Tax compliance (direct & indirect taxes, statutory filings)
- Payroll operations and governance
- Credit management and working capital optimization
Ensure full compliance with local regulatory and statutory requirements across APAC
Act as key escalation point for regional stakeholders

3. Operational Excellence & Transformation

Drive continuous improvement and automation across all FSSC processes (e.g., standardization, digitalization, robotics)
Partner with Finance Transformation and IT teams to implement next-generation finance processes and systems
Optimize cost-to-serve while improving quality and cycle times
Establish a data-driven culture using KPIs, dashboards, and performance analytics

4. Leadership & Organization Development

Build, lead, and develop a high-performing global shared services organization
Create clear governance structures across Tier 1 / Tier 2 delivery models
Drive talent development, succession planning, and retention strategies
Foster a culture of accountability, innovation, and continuous improvement

5. Stakeholder Management

Act as the primary interface between FSSC and:
- Group Finance
- Regional finance teams
- Business units and corporate functions (HR, Tax, IT, Legal)
Influence senior stakeholders to adopt global standards and transformation initiatives
Ensure alignment between FSSC delivery and business priorities

6. Governance, Risk & Compliance

Ensure strong internal controls and compliance with group policies and global frameworks
Maintain adherence to:
- IFRS and group accounting policies
- Internal control frameworks (e.g., J-SOX where applicable)
- Local statutory and tax regulations
Manage audit relationships (internal and external) for FSSC scope

7. Financial & Performance Management

Own the FSSC budget and cost base
Drive efficiency programs to optimize cost performance
Monitor service quality through defined KPIs
Deliver measurable improvements in working capital and service quality

Qualifications & Experience

Master's degree in Finance, Accounting, or related field
18+ years of experience in finance, including senior roles in GBS / Shared Services / Finance Transformation
Proven experience managing global finance operations (R2R, L2C, P2P)
Strong understanding of APAC regulatory, tax, and payroll environments
Demonstrated success in finance transformation and process standardization
Experience in multinational, matrix organizations

Key Competencies

Strategic leadership and execution capability
Strong stakeholder influencing at executive level
Operational excellence mindset
Digital and data-driven mindset
Cross-cultural leadership and global collaboration
Change management and transformation leadership

Success Measures

Service quality (accuracy, timeliness, SLAs)
Cost efficiency and productivity improvements
Compliance and audit results
Employee engagement and retention within FSSC
Successful execution of transformation initiatives