esponses, client presentations, and end-to-end workplace transformation solution design.

The ideal candidate should have strong expertise in Service Desk, EUC, ITSM, Modern Workplace, Automation

& AI-driven support, along with experience in enterprise managed services solutioning.

Key Responsibilities

• Engage with customers to understand Digital Workplace requirements.

• Design scalable and cost-effective solutions across:

o Global Service Desk (L1/L2/L3)

o End User Computing (EUC)

o ITSM tools (ServiceNow, BMC, Freshservice, etc.)

o Microsoft 365 & Collaboration platforms

o Automation & AI chatbots

• Lead technical workshops and discovery sessions.

• Own technical responses for RFPs/RFIs/RFQs.

• Develop solution architecture, SOW, transition plans, and effort estimation.

• Support pricing models and commercial alignment.

• Deliver client presentations, demos, and solution walkthroughs.

• Provide seamless handover to delivery teams post deal closure.

Required Skills

• Strong knowledge of ITIL-based Service Management.

• Experience in managed services solutioning for 5,000+ user environments.

• Expertise in SLA/KPI modeling and FTE estimation.

• Exposure to global 24x7 delivery models.

• Strong presentation and stakeholder management skills.

• Commercial understanding of fixed-price, T&M, and outcome-based models.

Qualifications

• Bachelor's Degree in Engineering / IT / Computer Science.

• ITIL certification preferred.

• Cloud certifications (Microsoft/AWS/Google) desirable !!

Technical Presales Engineer